Manager – Field Services
Confirmed live in the last 24 hours
Verra Mobility

1,001-5,000 employees

Provides smart mobility technology for safer, efficient transportation.
Company Overview
Verra Mobility, a global leader in smart mobility technology, fosters a culture of safety and efficiency, leveraging a unique blend of vehicles, hardware, software, and data to create comprehensive solutions for transportation and parking management. The company's competitive advantage lies in its ability to address intricate payment, utilization, and compliance issues for fleet owners and rental car companies, setting it apart in the industry. With its commitment to improving urban mobility and supporting healthier communities, Verra Mobility demonstrates industry leadership in creating safer, smarter, and more connected transportation systems worldwide.
Data & Analytics
Hardware

Company Stage

N/A

Total Funding

$1B

Founded

1987

Headquarters

Mesa, Arizona

Growth & Insights
Headcount

6 month growth

8%

1 year growth

21%

2 year growth

32%
Locations
Philadelphia, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
PowerPoint/Keynote/Slides
CategoriesNew
Operations & Logistics
Transportation & Distribution
Warehouse Operations
Requirements
  • 2+ years experience of increasing responsibility in operations and/or field services roles.
  • 2+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA's
  • Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of complex business and systems processes
  • Proven track record of building and maintaining effective internal and external working relationships
  • Excellent computer skills and proficient in Visio, Excel and PowerPoint.
  • Excellent verbal/written communication and presentation skills including collaborative management style
Responsibilities
  • Managing teams across facilities and working closely with the client and Account Management to solve issues, communicate resolutions, as well as drive process improvements and timelines across functions
  • Directly managing and continuously monitoring operations in a complex environment, identifying and resolving issues through analyzing and monitoring key metrics
  • Working closely with Client Service Managers and Account Managers to identify areas of improvement as well as resolve client issues
  • Workforce management, including scheduling and cost planning, creating and maintaining operations metrics and KPIs
  • Managing varying levels of staff, including staff development, retention, and recruiting efforts
  • Prioritizing, planning, and executing work efforts, ensuring a balanced workload across the team
  • Ensuring tickets are triaged and resolved within agreed SLAs
  • Managing team and resource scheduling to minimize system downtime
  • Managing support team to achieve business objectives including the attainment of targets for system uptime
  • Visiting multiple depots throughout Pennsylvania as the face of the Pennsylvania Work Zone Safety Enforcement, requiring 30% travel per month throughout Pennsylvania