Director Client Executive Manager

We’re seeking a future team member for the role of Director, Client Executive Manager to join our Global Payments & Trade team as the client coverage for countries in EMEA. This role is located in London UK

In this role, you’ll make an impact in the following ways: 

• Lead and execute the EMEA client coverage and sales strategy across banks and financial institutions for assigned countries. 
• Own achievement of sales, revenue, and liquidity goals for Global Payments & Trade for the assigned countries, including pipeline development, conversion, and disciplined sales management.
• Manage, coach, and develop a high-performing team of Client Executives and Sales professionals across their region, driving talent development, performance management, and succession planning.
• Enhance BNY’s brand and market presence through strategic client engagement, thought leadership, and partnership with marketing and communications; set and execute the client engagement strategy for target segments.
• Synergize sales and service by partnering closely with Service leaders to deliver best-in-class client experiences, accelerate issue resolution, and improve client satisfaction and retention.
• Partner across BNY—product, compliance, risk, legal, finance, and operations—to originate, qualify, and deliver holistic solutions, ensuring adherence to risk appetite and regulatory requirements while enabling commercial success.
• Build and leverage senior relationships across BNY’s business lines and with external stakeholders to expand wallet share, cross-sell, and drive multi-line collaboration for enterprise growth.
• Establish and track segment-specific KPIs (e.g., new client wins, cross-sell penetration, NPS/client satisfaction, sales cycle velocity, liquidity mobilization, and retention) and ensure disciplined governance and reporting.

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree required; advanced degree (MBA or relevant graduate degree) preferred or equivalent experience.
• Extensive experience in sales, client coverage, or relationship management within payments, treasury services, transaction banking, or adjacent financial services.
• Proven track record of leading large, distributed sales teams to exceed sales, revenue, and liquidity targets across complex corporate and public sector segments.
• Deep understanding of the bank segment in their countries of coverage; strong familiarity with payments, liquidity, receivables, payables, trade, and related solutions.
• Demonstrated ability to collaborate across product, compliance, risk, legal, and operations to drive outcomes with strong risk management, regulatory awareness, and client-centric decisioning.
• People Leadership: Experience building high-performing teams, developing talent at all levels, fostering an inclusive culture, and driving accountability with clear goals and coaching. Skilled in aligning sales and service for superior client outcomes.
• Proficiency in English, Arabic and French a must.