Lemonade is looking for a passionate and experienced Claims Car Trainer to join our Learning and Development (L&D) team. This role will be responsible for designing, developing, and delivering training programs that focus on car claims handling while integrating innovative learning strategies.

The ideal candidate will have a foundational understanding of claims handling processes, a commitment to continuous learning, and the ability to translate operational processes into engaging training experiences. You will equip our Claims team with the knowledge, skills, and tools necessary to excel in their roles while ensuring alignment with quality standards and organizational goals.

In this role you’ll:

• Design and implement comprehensive training programs for the Claims team, with a focus on car claims handling, operational processes, and compliance guidelines

• Facilitate onboarding classes for new hires, providing foundational training on car claims processes, systems, and company protocols

• Facilitate continuing education sessions for existing team members, ensuring they stay up-to-date on new policies, procedures, and industry best practices

• Develop educational initiatives for both new hires and experienced team members, guaranteeing training content meets the needs of varying skill levels

• Collaborate with internal stakeholders, including the Claims, Quality Assurance, and Customer Experience teams, to develop training modules in alignment with the business initiatives and technical knowledge

• Handle knowledge requests to create and update resources, and provide ongoing training support 

• Utilize Learning Management Systems (LMS) and other training platforms to facilitate knowledge sharing, track training progress, and measure effectiveness

• Monitor and evaluate training effectiveness through feedback, assessments, and performance data, continuously refining training programs to improve outcomes

• Foster a culture of continuous learning within Claims operations, encouraging professional growth and development

What you’ll need:

• 3+ years of experience in claims handling or a related field, with exposure to car claims handling, preferred (experience with liability and injury claims is a plus but not required)

• 1+ year of experience designing and implementing training programs, preferably within the insurance industry or a related field

• Strong understanding of Learning Management Systems (LMS) (e.g., 360 Learning, Guru) and other training technologies, with experience creating engaging, accessible, and effective training content

• Proven ability to translate operational concepts into training materials that are easy to understand and apply

• Excellent collaboration skills, with experience working cross-functionally with teams such as Quality Assurance, Claims, and Customer Experience

• Strong communication and organizational skills, with a track record of supporting the professional development of team members

• Ability to work independently and manage multiple training projects simultaneously, ensuring timely and high-quality deliverables

At Lemonade, we welcome candidates who are excited about learning and adapting to the evolving field of claims handling. A commitment to innovation and growth is a core part of our culture.

​​**Please note that we are unable to sponsor applicants for work visas

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade’s US base salary range for this full-time position is $50,000 - $60,000 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.