Full-Time
Technical Care Specialist
Nokia
10,001+ employees
Global provider of mobile, fixed networks
No salary listed
India
In Person
 IT & Security (1) |
|---|
- Bachelor’s degree in Engineering with 5 to 8 years of relevant work experience
- Strong technical background in IP networking, protocols, and technologies, particularly with Nokia IP SR/SSR products (SR family devices such as 7750, 7210, 7250, and 7220)
- Familiarity with IP networking protocols, including MPLS, TCP/IP, DNS, DHCP, and others
- Experience using technical support tools and ticketing systems, such as Salesforce
- Support customers across multiple service areas, including technical troubleshooting, account support, operations, maintenance, network design, deployment, integration, transformation, and training.
- Contribute to revenue generation and customer satisfaction by delivering high-quality expertise throughout every phase of the service lifecycle—planning, designing, deploying, integrating, optimizing, operating, and maintaining network solutions.
- Through this comprehensive support, you help ensure seamless network performance, strengthen customer relationships, and enable long-term business growth.
- Provide Level 2 technical support for IP products by troubleshooting, debugging, and resolving complex customer issues using advanced technical expertise.
- Handle customer complaints professionally, ensuring timely resolutions and escalating critical issues to senior engineers or management when needed.
- Maintain comprehensive knowledge of IP products, including features, functionalities, and technical specifications.
- Create and update technical documentation—such as knowledge base articles—to support internal teams and customers.
- Collaborate closely with cross-functional teams, including Pre-Sales and Product Support, to ensure a seamless and high-quality customer experience.
- Collect customer feedback and recommend process improvements to enhance technical support efficiency and overall customer satisfaction.
- Document customer interactions, issue resolutions, and performance metrics, ensuring accurate reporting of key performance indicators (KPIs).
- Stay informed on product roadmaps, new technologies, and feature updates to maintain strong technical expertise and proactively support customers.
- Exposure to outages and critical issues, with the ability to engage the appropriate resources and anticipate customer escalations.
- Experience contributing to Root Cause Analysis (RCA) and creating detailed reports.
- Proficiency with network troubleshooting tools such as Wireshark and Tcpdump.
- Provide Level 2 technical support for IP products by troubleshooting, debugging, and resolving complex customer issues using advanced technical expertise.
- Handle customer complaints professionally, ensuring timely resolutions and escalating critical issues to senior engineers or management when needed.
- Maintain comprehensive knowledge of IP products, including features, functionalities, and technical specifications.
- Create and update technical documentation—such as knowledge base articles—to support internal teams and customers.
- Collaborate closely with cross-functional teams, including Pre-Sales and Product Support, to ensure a seamless and high-quality customer experience.
- Collect customer feedback and recommend process improvements to enhance technical support efficiency and overall customer satisfaction.
- Document customer interactions, issue resolutions, and performance metrics, ensuring accurate reporting of KPIs.
- Stay informed on product roadmaps, new technologies, and feature updates to maintain strong technical expertise and proactively support customers.
Nokia provides mobile, fixed, and cloud network solutions for service providers, enterprises, and consumers, including hardware, software, and services to build and manage 5G, fixed, and cloud networks. Customers install Nokia equipment and software or subscribe to managed services, with Nokia supplying base stations, switches, network management tools, and ongoing support, plus IP licensing. It differentiates itself by offering an end-to-end mix of technologies, software, services, and intellectual property licensing across mobile, fixed, and cloud, with a focus on sustainability and inclusivity. Its goal is to help customers deploy scalable, secure, and sustainable networks that enable digital transformation and next-generation experiences.
Company Size
10,001+
Company Stage
IPO
Headquarters
Espoo, Finland
Founded
1865
Simplify's Take
What believers are saying
- AI and cloud sales surged 49% to 8% of Q1 revenue with analyst upgrades to Buy.
- Network Infrastructure grew 6% including 20% optical growth from Infinera acquisition synergies.
- Defense 5G partnerships with Lockheed Martin and DoD create high-margin government revenue streams.
What critics are saying
- Inseego acquisition of Fixed Wireless Access eliminates key broadband revenue and enterprise market position.
- Huawei's lower-cost 5G dominance in Europe and Asia displaces Nokia's 42% 5G revenue.
- Syria cyberattacks crippled 75% internet services, risking Nokia contract termination and sanctions exposure.
What makes Nokia unique
- Agentic AI for broadband networks projects 50% first-contact resolution and 50% site visit reduction.
- NVIDIA partnership and $1B investment accelerate 6G AI-RAN development with T-Mobile integration.
- Modular CMOSS-aligned 5G with Lockheed Martin enables NATO interoperability and rapid capability deployment.
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NVIDIA to Invest $1 Billion in Nokia to Accelerate AI-RAN Innovation and Lead Transition from 5G to 6G News Summary: NVIDIA and Nokia to establish a strategic partnership to enable accelerated development and deployment of next generation AI native mobile networks and AI networking infrastructure. NVIDIA introduces NVIDIA Arc Aerial RAN Computer, a 6G-ready telecommunications computing platform. Nokia to expand its global access portfolio with new AI-RAN product based on NVIDIA platform. T-Mobile U.S. is working with Nokia and NVIDIA to integrate AI-RAN technologies into its 6G development process. Collaboration enables new AI services and improved consumer experiences to support explosive growth in mobile AI traffic. Dell Technologies provides PowerEdge servers to power new AI-RAN solution. Partnership marks turning point for the industry, paving the way to AI-native 6G by taking AI-RAN to innovation and commercialization at a global scale. WASHINGTON, Oct. 28, 2025 (GLOBE NEWSWIRE)
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RUCKUS Networks and Nokia have announced early access availability for an integrated Wi-Fi 7 and Fiber Optical LAN solution, managed by the AI-driven RUCKUS One platform. Active trials with Tier-1 providers across North America and Asia have demonstrated strong performance and operational benefits. The solution combines Nokia's Aurelis Optical LAN with RUCKUS Networks' cloud-managed AI operations solutions, addressing growing demand for higher-bandwidth networks. Nokia's Aurelis MF-2 optical switch reduces energy costs by up to 40% and total cost of ownership by 50% compared to traditional LAN. The combined solution is already deployed by over a thousand enterprises globally and targets telcos, cable operators, managed service providers and LAN providers serving diverse enterprise verticals.
Intec Micros agrees Nokia distributor service deal. Posted on Monday, April 13, 2026 - 12:36 Intec Micros has signed a master distributor service agreement with Nokia to expand the distribution of fixed networks products across the UK altnet market, delivering a fully integrated end-to-end router lifecycle solution built around its service-led model. This partnership follows Intec's introduction of a new Product Lifecycle Model in 2026 designed to help altnets overcome the operational challenges associated with managing procurement, stock, logistics, fulfilment and warranty in-house. The agreement will boost certainty and control over supply chain continuity, allowing companies greater focus on their core value proposition. The new model replaces fragmented internal processes with a single, integrated solution, and Intec will be the main accountable partner for altnet providers by holding stock, ensuring next-day device readiness and simplifying operations by fully managing returns and warranty. This approach allows providers to focus on network expansion and customer growth to directly drive competitive advantage, with Intec delivering the service-led backbone needed for altnets' efficient scale. The Nokia partnership will also give customers access to Wi-Fi 6 and Wi-Fi 7 routers, using a lifecycle model that supports faster activation, reduced operational risk and lower total cost of ownership. Image shows: John Hayes-Warren, Chief Executive Officer (CEO) at Intec Related Topics