Full-Time

Multifamily Affordable Housing Customer Engagement Senior Associate

Flexible Hybrid

Confirmed live in the last 24 hours

Fannie Mae

Fannie Mae

10,001+ employees

Facilitates affordable housing through mortgage financing

Financial Services
Real Estate

Junior, Mid

Washington, DC, USA

Flexible hybrid role.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 2 years of related experience
  • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
  • Experience gathering accurate information to explain concepts and answer critical questions
  • Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
  • Adept at managing project plans, resources, and people to ensure successful project completion
  • Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
  • Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
  • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
  • Skilled in Excel
  • Experience using Salesforce CRM
  • Bachelor degree or equivalent
  • Advanced experience with MS Office Suite
  • Knowledge of, or working experience with, Multifamily real estate
  • Effective written and oral communication skills to express complex ideas to colleagues and stakeholders
  • Requires a self-motivated, team player who has strong work ethic, demonstrates attention to detail and ability to prioritize in a fast-moving environment.
  • Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
  • Advanced experience with MS Office Suite
  • Experience preparing analysis of and managing the processing of multifamily debt transactions in a lending context
  • Some knowledge of multifamily affordable housing subsidy types, structures and programs (preferred experience/skills)
Responsibilities
  • Review and analyze multifamily transactions with supervision.
  • Support the Director and other team members in managing deal screenings and underwriting responsibilities.
  • Identify executives, managers, and team members to support customer relationships.
  • Participate in the approval process of investments and assist in closing the transactions.
  • Maintain database, prepare reports, and provide analyses on investment pipeline and closings to date.
  • Maintain customer relationships across business units and/or customer accounts, and strive to do what's right for our customers.
  • Identify executives, managers, and team members to support customer relationships.
  • Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
  • Provide support for operational activities.
  • Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Fannie Mae operates in the U.S. housing finance system by purchasing mortgages from lenders, which helps provide them with the cash flow needed to offer more loans to consumers. The company buys mortgages from banks and financial institutions, holding some in its portfolio while packaging others into mortgage-backed securities (MBS) that are sold to investors. This process spreads risk and ensures a steady flow of capital into the housing market, promoting homeownership and rental opportunities. Fannie Mae earns revenue through fees for guaranteeing payments on MBS and from interest on its mortgage portfolio. The company aims to facilitate access to affordable housing and is recognized for its commitment to diversity, inclusion, and community service.

Company Stage

IPO

Total Funding

N/A

Headquarters

Washington, District of Columbia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Fannie Mae's strategic initiatives, such as the MH Advantage program, offer new affordable housing options, potentially expanding their market reach.
  • The company's robust issuance program, like the $659 million Connecticut Avenue Securities deal, demonstrates its strong position in the credit risk-sharing market.
  • Recognition for corporate responsibility and impact, as highlighted in their 2023 CRI Report, enhances Fannie Mae's reputation and stakeholder trust.

What critics are saying

  • The ongoing affordability constraints in the housing market could limit the number of buyers, impacting Fannie Mae's business volume.
  • Economic uncertainties, such as potential GDP growth downgrades and inflation volatility, could affect the housing market and Fannie Mae's financial performance.

What makes Fannie Mae unique

  • Fannie Mae's role as a government-sponsored enterprise uniquely positions it to provide liquidity and stability in the U.S. housing market, unlike private sector competitors.
  • Their ability to package purchased mortgages into mortgage-backed securities (MBS) and sell them to investors spreads risk and ensures a steady flow of capital back into the housing market.
  • Fannie Mae's commitment to community service, diversity, and inclusion, as evidenced by numerous accolades, sets it apart in the financial services sector.

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