Part-Time

Customer Banking Specialist

Posted on 5/9/2026

Deadline 5/18/26
CommBank

CommBank

10,001+ employees

No salary listed

Karratha, Australia

In Person

On-site in Karratha; full-time and part-time Monday–Friday rosters.

Category
Finance & Banking (1)
Requirements
  • Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
  • Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
  • Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first
Responsibilities
  • Build a personal connection with customers through meaningful conversations
  • Work with customers to help them use our in-branch technology and digital banking options
  • Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
  • Complete Financial Health Checks to assess customers’ financial needs and identify any changes
  • Perform interviews and process applications for personal loans, credit cards and associated products
  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
  • Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
  • Engage with customers by participating in community events and fundraising activities
  • Look out for the safety and wellbeing of your team
  • Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Company Size

10,001+

Company Stage

IPO

Headquarters

Sydney, Australia

Founded

1911

Simplify Jobs

Simplify's Take

What believers are saying

  • $1.75B covered bonds at 4.011% issued April 2026 diversify funding under $40B program.
  • Brisbane 2032 partnership projects $17.6B economic benefit and 120,000 jobs.
  • NFC onboarding expands to migrants, boosting customer acquisition speed.

What critics are saying

  • AI automation cuts 120 jobs, sparking union backlash and talent flight to Up Bank.
  • 4.011% covered bonds compress net interest margins by 20-30bps versus NAB.
  • Afterpay erodes $2B credit card revenue via 0% BNPL millennial adoption.

What makes CommBank unique

  • Project Coral AI framework autonomously identifies technical debt for 7,800 engineers.
  • NFC ePassport scanning onboards customers in one minute since January 2026.
  • Founding Partner status for Brisbane 2032 Olympics drives community investments.

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Benefits

Health Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Holidays

Company Equity

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Stock Options

Parent?

PTO?

Company News

Bancstac
Apr 18th, 2026
CommBank partners with Bancstac to strengthen digital payment infrastructure.

CommBank partners with Bancstac to strengthen digital payment infrastructure. Signs long-term Technology Services Master Agreement for the deployment of Bank-controlled payment infrastructure The Commercial Bank of Ceylon has announced that it has entered into a long-term Technology Services Master Agreement with Bancstac, to deploy a secure, compliant, scalable and fully bank-controlled payment processing infrastructure, reinforcing the Bank's leadership in digital financial services. Commercial Bank will instruct merchants to integrate with its Internet Payment Gateway (IPG) and associated technology modules to process online and card-not-present transactions. The solution establishes a direct, secured and encrypted connection between the Bank's core systems and Bancstac's payment infrastructure, with no reliance on third-party intermediaries. Both authorisation of transactions and the settlement of funds will continue to be routed through the Commercial Bank switch, a product of Euronet Worldwide, ensuring that transaction processing remains under the Bank's full visibility and governance. The Commercial Bank IPG currently supports Visa, Mastercard and UnionPay, and will be enhanced to include JCB and Sri Lanka's own National Card Schemes. It also supports LankaQR and other non-card payment methods, reinforcing the Bank's strategy to expand e-commerce, QR acceptance and alternative digital payment channels. Through this single integration, Commercial Bank gains access to a comprehensive Bancstac technology suite with 24/7 monitoring, proactive alerting, operational support, issues resolution, merchant integration assistance, and continuous system maintenance and upgrades covering merchant onboarding and administration tools, advanced fraud mitigation and risk management capabilities, compliance enhancements for continuous regulatory and payment network participation obligations, refund and chargeback handling, tokenisation, hosted payment pages, scheduled payments, simplified e-commerce features and batch payment processing. The Bank receives transaction data, system logs, and automated reporting, reconciliation and settlement information, enabling the Bank to verify the accuracy of fee calculations and transaction integrity in real time. Bancstac maintains the highest global payment industry security certifications and standards, including PCI-DSS and PCI-3DS certifications, management systems aligned with ISO 27001 information security standards, and data protection and privacy standards compliant with GDPR. Importantly, Commercial Bank retains full authority over merchant onboarding, access management, reporting visibility, system usage and end-to-end fee assessment. The agreed monthly fee structure is designed to be transparent, predictable and cost-effective, with the Bank maintaining oversight of all merchant interactions, refund approvals and risk management processes. The solution meets all of the Bank's compliance and data security requirements, and the regulatory requirements of the Central Bank of Sri Lanka relating to payment processing and data protection. Mr Seevali Wickaramasinghe, Chief Manager - Card Center at Commercial Bank said the agreement marks a decisive step in the Bank's digital transformation journey. "This long-term partnership with Bancstac enables us to modernise our payment gateway infrastructure with direct connectivity, full operational visibility and complete governance control. By adopting a fully secured and scalable technology stack, we are strengthening our capacity to support the rapid growth and innovation of e-commerce and digital payments in Sri Lanka, while ensuring that transaction processing remains firmly within the Bank's risk and compliance framework," he said. Mr Evan Lau, CEO - Bancstac, said: "We are deeply committed to delivering secure sovereign financial infrastructure and future-ready payment technologies in support of the Bank's ambition to provide a reliable, modern and secure digital payment experience to merchants and customers. Our strategic collaboration with Commercial Bank brings together advanced payment gateway and orchestration capabilities, continuous innovation, PCI-DSS and PCI-3DS certified infrastructure and industry leading operational support under a single, integrated framework. This collaboration also allows the Bank's merchants to apply directly to Bancstac to seamlessly enable payment acceptance from American Express, Discover Network and Diners Club cardholders." The Bank said merchants using the Bank's acquiring services will gain access to a continuous pipeline of future payment innovations that will be seamlessly launched within the Commercial Bank IPG without the need for any additional integration work by merchants. 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It also develops, and helps to seamlessly launch, any bank requested payment innovation at fintech speed. Commercial Bank is the first Sri Lankan bank with a market capitalisation exceeding US$ 1 Bn. and was also the first bank in the country to be listed among the Top 1000 Banks of the World. Commercial Bank has the highest capital base among all Sri Lankan banks, is the largest private sector lender in Sri Lanka, and the largest lender to the country's SME sector. Ranked No. 1 in the Business Today Top 40, Commercial Bank is recognised as the most respected and most-awarded Bank in Sri Lanka. Commercial Bank is also a leader in digital innovation and is Sri Lanka's first 100% carbon-neutral bank. Commercial Bank operates a network of 272 strategically located branches and automated machines island-wide, and has the widest international footprint among Sri Lankan banks, with 20 branches in Bangladesh, a fully-fledged Tier I Bank with a majority stake in the Maldives, a microfinance company in Myanmar, and a representative office in the Dubai International Financial Centre (DIFC). The Bank's fully owned subsidiaries, CBC Finance PLC and Commercial Insurance Brokers (Pvt) Limited, also deliver a range of financial services via their own branch networks.

Carroll County News
Apr 13th, 2026
SRM appoints Ian Povey to International Advisory Board.

SRM appoints Ian Povey to International Advisory Board. * 3 hrs ago SRM, a trusted advisory firm serving financial institutions globally, announced the appointment of Ian Povey to its International Advisory Board. Povey joins the twelve-member board, which includes representation from five different countries and provides strategic guidance across the organization. Based in the U.K., Povey is a globally recognized leader in the payments industry with over 25 years of experience delivering large-scale technology transformation, operational resilience and regulatory compliance across the U.K., Europe, North America and Asia Pacific. He most recently served as CIO of Payments and Technology at NatWest Banking Group, where he oversaw group-wide payment technologies spanning RTGS, SWIFT, SEPA, Faster Payments, BACS and cheque systems. "Ian has spent his career at the forefront of payments modernization, simplifying complexity, advancing real-time capabilities, and helping shape the standards that define how money moves globally," said Brad Downs, CEO of SRM and Chairman of SRM Europe. "We are delighted to add his perspective and trusted voice to this distinguished group of leaders as we continue to shape our global strategy." Prior to NatWest, Povey served as CIO Of Payments Technology at Commonwealth Bank of Australia and held senior leadership roles at PayPal and MBNA. His career also included work on major global initiatives such as the Malaysian National ID program and early chip-based rewards and credit card programs. Povey has held numerous industry leadership roles, including Chair of the Technology and Production Committee at SWIFT, Co-Chair of the CIO Forum at Pay.UK, and Chair of the Standards Strategy Group at UK Finance, as well as board and committee positions with NPPA, Charities Trust and Archa Limited. "It's an honor to join this accomplished group of leaders, especially at a time when payments infrastructure is at a genuine inflection point," said Povey. "Institutions around the world are replacing decades-old systems and the strategic decisions being made right now will shape the industry for years to come. Having spent my career at the intersection of payments modernization and global standards, I know how much thoughtful guidance matters and look forward to contributing to SRM's work and the clients they serve." SRM is a global advisory and execution firm that helps financial institutions and fintechs modernize with confidence. For more than 30 years, SRM has gone beyond traditional consulting by uniting strategy, technology, and execution under one roof and one partner - bringing clarity to complexity and momentum to transformation. SRM consultants and practitioners pair deep industry expertise with a bias for action, helping organizations modernize payments, optimize vendor sourcing, shape enterprise strategy, accelerate M&A integration, and deploy transformative technologies. SRM is built to activate what's next, empowering clients to unlock growth, improve performance, and strengthen the institutions that strengthen communities - fueling their resilience, competitiveness, and capacity to sustain a diverse, thriving financial ecosystem for generations to come. Visit srmcorp.com for more information and follow on LinkedIn for timely and relevant industry insights. Media gallery

iTnews
Apr 7th, 2026
CBA onboards customers with NFC scans of ePassports.

CBA onboards customers with NFC scans of ePassports. Apr 7 2026 5:00AM Over 2700 customers verified since January. Commonwealth Bank's new customer onboarding system that uses near field communications (NFC) technology to read ePassport chip information for user identification is fully operational, the financial institution said. General manager of customer identity and digital security Sascha Thiel told ITnews that the system has been up and running since January this year, with over 2700 new customers onboarded with the NFC chip scanning system. CBA spent six months developing the system that takes advantage of modern ePassports having NFC chips in them that store holders' biometric information, Thiel said. The NFC scanning lets the bank onboard customers with a single document. Thiel said this compares to multi-document combinations required under conventional flows, and said customers can complete the process in as little as one minute. While Thiel didn't provide details on which technology partners the bank used to develop the NFC scanning, the onboarding flows are designed by the bank and not handed over to a third-party provider. CBA uses "a number of big identity providers under the hood as part of our tech stack," Thiel added. Instead, the NFC scanning takes place with the CBA app for Apple's iOS and Google's Android operating systems. The system is compliant with Australian privacy legislation and banking regulations for know your customer / anti-money laundering (KYC/AML) requirements, Thiel added. For the verification, the ePassport biometric, the chip photo, is matched against a customer selfie during onboarding, and neither image is retained. "The biometric is not retained or stored by CommBank," Thiel said. "It is used solely for the purpose of unlocking and verifying that government issued biometric or photograph." Thiel claimed CBA is the first bank in Australia with an NFC-based customer onboarding system. It is initially available for Australian customers, but will be expanded to migrants moving to the country and overseas students. While the technology is emerging in the Australian market, overseas retail banks have used NFC ePassport scanning for KYC onboarding for several years now. In Europe, neobanks have used NFC verification of customers with biometric passports, along with the European Union's eIDAS harmonised, regulatory identity framework. ReadID (Inverid/Signicat) and similar platforms are used by banks in the Nordic countries and in the Benelux group of economies.

QA Financial
Mar 30th, 2026
Commonwealth Bank pushes QE boundaries with AI framework.

Commonwealth Bank pushes QE boundaries with AI framework. Australia's largest bank, the Commonwealth Bank of Australia (CommBank), has launched a new AI-powered engineering framework aimed at reducing technical debt and improving the speed and resilience of software delivery across its technology organisation. Based in Sydney, CommBank said the initiative reflects a growing belief that artificial intelligence will play a central role in how large financial institutions modernise their engineering practices while maintaining control, oversight and operational stability. With more than 7,800 engineers working across its technology teams, the bank positioned the effort as part of a wider push to embed AI into the daily craft of software development, particularly in areas that can slow delivery and increase long-term risk. According to Gavin Munroe, until last month the bank's Chief Information Officer, "we believe AI will be so positively transformative to the craft and profession of software engineering that we have created a dedicated enablement team to test, experiment, and responsibly scale AI throughout our engineering organisation." Munroe said the goal was to "encourage rapid experimentation and empower our engineers to use AI agents to take on some of the more manual and repetitive aspects of their roles." Project Coral. At the centre of the bank's strategy sits Project Coral, an agentic engineering framework designed to identify technical debt and propose improvements through automated, AI-supported coding recommendations. CommBank described technical debt as "code that slows developers down and makes future development more difficult," and stressed Coral was built to address this challenge systematically. The framework "systematically and autonomously identifies and suggests improvements to technical debt," according to the bank, while ensuring engineers remain in control of all changes. Engineers review and approve all recommendations before they are merged, reflecting the level of oversight expected in regulated environments such as banking, where software quality and operational resilience remain tightly linked. CommBank framed Project Coral as a way to allow developers to focus on complex product and security priorities rather than manual maintenance. "Project Coral is taking care of repetitive, manual tech debt tasks, so our engineers can focus on what they do best: building reimagined experiences and distinct product propositions for our customers," explained Brendan Hopper, the bank's managing director Innovation Ecosystems. Hopper also linked the approach to the bank's broader security and resilience posture. It "can enhance our security posture as engineers can focus more attention on complex security challenges," he added. For QA and software testing teams across financial services, CommBank's approach highlights how AI is increasingly being deployed not only in test automation tools, but directly inside engineering workflows. By targeting repetitive remediation work earlier in the lifecycle, the bank's approach could reduce the downstream burden on testing teams by improving code health before defects surface in later-stage validation. The emphasis on human-supervised automation is also notable. While AI agents can accelerate technical clean-up and suggest improvements, CommBank's model reinforces that accountability remains with engineers, a critical point for banks balancing innovation with compliance and resilience. The new framework sits within CommBank's AI Powered Engineering Program, which was launched in 2024 to introduce AI tooling and training across the bank's software delivery organisation. The bank's messaging suggests AI is no longer viewed as an experimental add-on, but as an emerging foundation for modern engineering at scale, particularly in institutions where operational resilience, stability and quality assurance are core requirements. For testing and QA leaders, CommBank's announcement offers a case study in how AI-driven engineering automation is evolving beyond test execution and into the structural maintenance of software itself, with technical debt reduction, supervised change control, and resilience outcomes increasingly at the centre. QA financial events. Why not become a QA financial subscriber? It's entirely FREE Regulation & Compliance. Looking for more news on regulations and compliance requirements driving developments in software quality engineering at financial firms? Visit its dedicated Regulation & Compliance page here. Watch now. April 1, 2026 March 31, 2026 March 30, 2026 March 27, 2026

The State Journal
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Alkane secures $71M revolving credit facility with four major Australian banks

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