Client Implementation Manager

Job Description

Purpose of the role

To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business. 

Accountabilities

• Delivery of client Product & channel implementation projects from inception through to agreed closure and handover to business-as-usual.
• Collaboration with internal and external stakeholders to identify and implement products/services that meet client requirements.
• Definition, agreement, and execution of project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
• Day-to-day co-ordination of implementation activities including regular communications with stakeholders and monitoring progress against plan.
• Identification, assessment and management of risks/issues that should they occur, will affect delivery of project objectives.           .
• Provision of subject matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle.  Acting as a conduit to other subject matter experts across the business to ensure swift and accurate resolution of complex queries and issues.
• Development and implementation of procedures and controls to mitigate risks and maintain operational efficiency.  Identification of areas of improvement and providing recommendations for change across business areas and operations.
• Development of reports on performance and communication of trends and other findings to senior leaders.
• Identification of industry trends support development of operational best practices and inform product/service development.
• Participation in projects and initiatives to improve client service/implementation efficiency and effectiveness.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as a Client Implementation Manager. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. Your role as a Client Implementation Manager sits at the center of our US FinTech growth aspiration—owning the safe, scalable delivery of multi-layered transaction banking and API led integrations for high value, regulated clients. As a senior implementation leader, you will shape how FinTech’s onboard, integrate, and go live at pace, while strengthening controls and accelerating revenue realization. This is your opportunity to design the future-state implementation model for a top-tier global bank and leave a lasting operational footprint.

To be successful in your role as a Client Implementation Manager, you should have:

• A deep knowledge of Cash Management and US payment schemes (ACH, Wires, RTP) and how clients operate these products

• Demonstrate considerable end to end delivery guidance on highly detailed, multi workstream implementations with clear accountability for outcomes

• The ability to translate technical concepts (APIs, host to host, SWIFT) into executable implementation strategies and client ready solutions

• A highly developed risk and control mindset, with experience running audit ready governance, RAID, and go live controls

• The ability to communicate with assurance at senior levels—providing crisp status, risk transparency, and clear strategy asks

Other highly valued skills include:

• Experience designing and embedding scalable implementation models, playbooks, and standardized onboarding frameworks for regulated or high growth client segments

• First hand exposure to API integration models, client back-office connectivity, and testing/readiness approaches for Direct to Client APIs

• Ability to drive automation and digitization opportunities across onboarding, testing, and data capture to reduce cycle time and rework

• Remarkable stakeholder management across Product, Operations, Technology, Risk, and external client teams

• Comfort operating in an environment of growth and change, balancing speed to market with control and client experience

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Whippany, NJ.

Minimum Salary: $140,000.00

Maximum Salary: $175,000.00

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.