Senior Implementation Consultant I

Job Description

The Opportunity: 

Flywire is seeking an experienced, self-motivated Senior Implementation Consultant I to join our dynamic and growing global team. The Senior Implementation Consultant I, will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SaaS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibility:

As a subject matter expert the Senior Implementation Consultant I will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer.

• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering 
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of products
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an innovative culture and customer experience every day

Qualifications

Here’s What We’re Look For:

• 6+ years experience in Higher Education (Student Finance preferred)
• Knowledge of Higher Education ERPs like Oracle, Banner, Colleague, Unit4, SAP, and Workday 
• Excellent client-facing and internal communication skills (written and oral)
• Knowledge of implementing and configuring payment software preferred 
• Experience in training software end users for both functional and technical minded customers
• Understanding of the broader payment processing industry
• Ability to travel up to 15% to client sites and for internal meetings

Technologies We Use:

• Apple (Computers), Smartsheets, JIRA, Sumologic, Google Suite, Box, and Zendesk

Additional Information

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

#Li-Hybrid