Healthcare Operations Associate

Role Overview 

Noom is a digital healthcare company that connects people to content, coaching, community, and clinicians to build healthy habits and promote better living. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

Noom is seeking a Healthcare Operations Associate to support the expansion of Noom Med, as well as the working relationships, partnerships, and operations with compounding pharmacies and clinical vendors. You’ll help to manage pharmacy inventory, packaging, shipment, and fulfillment of medication orders, which have expanded significantly since the launch of Noom’s GLP-1Rx offering and will continue to do so with the evolution of the Noom Med program.

What You’ll Be Doing

• Manage daily pharmacy and clinical operations, including order and patient issue resolution, inventory management, vendor management, and developing and implementing clinical programs.
• Utilize Noom Med’s vendor management systems and EMR for documentation and coordination.
• Serve as a liaison between clinicians, patients, and pharmacy ensuring seamless communication and support across departments
• Collaborate with customer service and health coach teams to address patient needs and assist with troubleshooting issues.
• Managing Help Desk tickets in Jira (or other ticketing system) and following up with Care Coordinators
• Collaborate cross-functionally across departments to achieve company goals and drive business success
• Assist with clinical quality program management to ensure protocol adherence through chart audits. 
• Collaborate with team and cross-functionally to develop, implement, and update new and existing clinical programs.
• Work with the BPO team, providing guidance on care coordination and prior authorization requests in line with Noom Med’s protocol.
• Additional responsibilities as assigned to meet business needs 

What We’re Looking For

• Minimum of 2 years of experience in digital healthcare, pharmacy, or telemedicine.
• Bachelor’s degree or equivalent level of relevant education.
• Proficiency in using pharmacy and/or telehealth management systems.
• Prior experience with vendor and/or program management, compounding pharmacies, and/or other healthcare operations required.
• Strong self-starter mindset, empathy, professionalism, interpersonal skills, and customer service-mindset to effectively interact with clinicians, patients, and internal teams.
• Experience in clinical quality assurance review is a plus. 
• Working knowledge in medical terminology and thorough understanding of HIPAA.
• High attention to detail and strong organizational skills.
• Excellent communication skills, both written and verbal, with ability to effectively communicate with medical professionals, pharmacy representatives, and patients.
• Ability to work independently in a fast-paced environment and manage multiple priorities effectively.
• Comfortable with technology, digital healthcare platforms and proficiency with electronic medical record (EMR/EHR) systems.
• Working knowledge in Looker, Iterable, Mixpanel, Zendesk, Jira is a plus.

What Makes This Job Amazing

• You’ll be helping millions of people lead healthier lives every day
• You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
• You’ll become part of our transparent, high-performing, and close-knit team
• We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

Base Salary

• The US base salary range for this full-time position is $91,000 - $124,000.
• The range displayed on each job posting is based on Noom’s estimate as of the date of publication and reflects the minimum and maximum target for the position across all US locations. The actual placement of the candidate within the range is based on factors including but not limited to relevant experience, assessment of functional skills and behavioral competencies, and scope. This range is not inclusive of any discretionary bonus or equity package. 

Other Elements of the Rewards Package

• Noom currently offers a comprehensive and generous total rewards package. This package generally includes discretionary performance-based bonus, stock awards, healthcare & retirement benefits, paid holidays, paid time off, disability benefits and various wellness programs, etc.

Location 

• By applying to this position you will have an opportunity to share your preferred working location from the following:
  • In-office Locations: 
    • New York, NY, USA
    • Princeton, NJ, USA
  • Remote location(s): United States.

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials. 

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, please email [email protected].

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Our assessment process includes multiple phone and/or video interview rounds, and we will never ask you for personal payment, require you to purchase equipment, or extend a job offer without the completion of this interview process. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to instead apply directly through our website.