Full-Time
Help Desk Technician
Solvere One/HouseCall
11-50 employees
Managed IT services provider and consulting
Compensation Overview
$70k - $90k/yr
Dulles, VA, USA
In Person
 IT & Security (1) |
|---|
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- At least 5 years of experience in information technology, including at least 3 years in a managed service provider environment.
- Expertise in Microsoft 365, Azure Active Directory, and Microsoft Entra ID.
- Strong experience with Windows and Apple macOS environments.
- Strong experience with PowerShell.
- Networking knowledge including TCP/IP, virtual local area networks, and firewalls such as Fortinet, Meraki, and Sophos.
- Experience with backup and disaster recovery solutions.
- Experience supporting hybrid and fully cloud-based organizations.
- Familiarity with remote monitoring and management and professional services automation tools, preferably ConnectWise.
- All persons hired must verify identity and eligibility to work in the United States and complete the required employment eligibility verification document upon hire.
- Act as the Tier 3 escalation point for the service desk.
- Support cloud, hybrid, and on-premises infrastructure environments.
- Lead troubleshooting across servers, networks, virtualization, and security.
- Update documentation and standard operating procedures as needed.
- Mentor Tier 1 and Tier 2 engineers.
- Certifications such as Security+ and/or Network+.
- AZ-100, AZ-700, or AZ-900 certifications.
- Experience with Google Admin.
- Experience with virtualization platforms such as VMware and Hyper-V.
Solvere One provides managed IT services and technology consulting for businesses. It acts as a single technology partner, offering proactive IT management, strategic guidance, and on-demand technical services to optimize performance and reduce the cost of IT ownership. How it works: Solvere One assesses a company’s needs, recommends best-in-class solutions, and then delivers ongoing support via CIO/CTO-level guidance, 24/7 help desk, and hands-on IT administration across a global client base. Its team combines skilled IT staff with strong supplier partnerships to implement and manage infrastructure, whether by augmenting an internal IT department or outsourcing IT operations. What sets it apart: a comprehensive, end-to-end approach under one partner, including executive-level guidance, round-the-clock support, global reach, and flexible engagement models. Its goal is to help clients stay productive and up-to-date in technology while lowering total IT ownership costs.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Dranesville, Virginia
Founded
2008
Get referred to Solvere One/HouseCall
See people who can refer or advise you
Simplify's Take
What believers are saying
- The site posted three new 2026 IT-security and continuity articles, signaling active demand generation.
- June 2026 career pages list MSP roles in escalation, networking, and systems administration.
- ZipRecruiter still showed Solvere One openings in June 2026, implying ongoing client work.
What critics are saying
- Solvere One warns in June 2026 that scammers impersonate recruiters using fake emails.
- Its only visible office listing is Sterling, Virginia, limiting brand reach against national MSPs.
- If trust and recruitment erode, a people-driven MSP loses service quality and client renewals fast.
What makes Solvere One/HouseCall unique
- Solvere One touts 24/7/365 support and 30-minute response times on its 2026 site.
- It offers CIO, CTO, help desk, and consulting services from one MSP relationship.
- The firm claims service to 300 offices worldwide, not just local Virginia clients.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Company News
In this article, Solvere One, LLC’ll dive into managed IT services, explore their benefits, and discover why Solvere One is the top choice for businesses in the Old Dominion.
For years, Solvere One has consistently been recognized as one of North America’s top Managed Service Providers (MSPs) and consultants.