Inside Telesales Representative

PRIMARY PURPOSE: To engage assigned sales leads and prospects for state specific workers’ compensation services via telephone and email contact

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Initiates sales calls to potential customers or leads to cultivate new business
• Works assigned prospects to promote and sell products and/or services, i.e. enrollment into workers’ compensation programs.
• Follows established procedures and guidelines; may require deviation from standard screens, scripts and procedures based on leads.
• Contacts targeted state workers’ compensation policy holders to gain permission to review for client workers’ compensation program.
• Negotiates fees within limits of authority and specified parameters.
• Support overall sales and marketing initiatives of the organization.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing

High School diploma or GED required.

Experience
Two (2) years of inside sales/telemarketing experience or equivalent combination of education and experience required.

Skills & Knowledge

• Knowledge of inside sales and telemarketing
• Knowledge of organizations’ products and services
• Strong oral and written communication skills
• PC literate, including Microsoft Office products
• Strong customer service skills
• Ability to multitask
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.