Inside Telesales Representative @ Sedgwick Claims Management Services

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Inside Telesales Representative

PRIMARY PURPOSE: To engage assigned sales leads and prospects for state specific workers’ compensation services via telephone and email contact

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Initiates sales calls to potential customers or leads to cultivate new business
Works assigned prospects to promote and sell products and/or services, i.e. enrollment into workers’ compensation programs.
Follows established procedures and guidelines; may require deviation from standard screens, scripts and procedures based on leads.
Contacts targeted state workers’ compensation policy holders to gain permission to review for client workers’ compensation program.
Negotiates fees within limits of authority and specified parameters.
Support overall sales and marketing initiatives of the organization.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing

High School diploma or GED required.

Experience
Two (2) years of inside sales/telemarketing experience or equivalent combination of education and experience required.

Skills & Knowledge

Knowledge of inside sales and telemarketing
Knowledge of organizations’ products and services
Strong oral and written communication skills
PC literate, including Microsoft Office products
Strong customer service skills
Ability to multitask
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Inside Telesales Representative

Sedgwick Claims Management Services

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