Production Print Coordinator

As a Production and Print Coordinator at American Family Insurance, you will help ensure the seamless execution of print production processes. You will provide consultative and print review services to a diverse range of partners, including customers, analysts, consultants, enterprise partners, and external customers. Being the central point for correspondence, workload management, and floor coordination, you will manage the print production workflow to ensure efficiency and high-quality output.

This is a primarily office role in Madison, WI.

We ask that you have flexibility in location and working hours, while primarily daytime hours, shifts are based on operational demands and may include evenings and weekends. Location is a rotation at NHQ and Cottage Court.

 

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will be a representative for our customers with a emphasis related to onboarding, production, and post-production needs. Relays customer expectations, plans, and needs to managers and team members.

• Participates/leads mid-level to large projects and act as a print and mail subject matter expert for the enterprise.

• Serves as a system administrator and utilization of software technology to plan and accomplish all print projects. Coordinate print jobs between multiple departments and partners to ensure clarity and completion of work.

• Works with multiple partners to detect several job development issues, in the printing, testing, and inserting of documents.

• Research, prices, and provide quotes for partners as a print subject matter expert. Exercise vendor management and source projects with 3rd parties for installation and specialty work.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.

• Demonstrated ability to self-direct and proactively seek solutions and make practical decisions.

• Demonstrated ability to learn, apply, and train others in new technologies.• Demonstrated experience working in a production environment and proficiency in operating print and mail equipment.

• Solid knowledge of developments in the printing and mail industry, including equipment and software functionality/enhancements.

• Solid knowledge of USPS software resources and postal regulations manufactured integrated systems, APEX systems, Eforms, Google/Google maps, internal software systems, EDMS, Field Compass, and internet resources.

Licenses

• Not applicable

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.