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Full-Time

Director of Operations

Confirmed live in the last 24 hours

Fresenius Medical Care

Fresenius Medical Care

Provides dialysis and renal healthcare services

Healthcare

Mid, Senior

University Park, IL, USA

Regular travel between locations primarily during the business day; some overnight travel may be expected.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Communications
Management
Marketing
Customer Service
Requirements
  • Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience
  • 3-5 years of business operations management and leadership experience
  • Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills
  • Strong Business Acumen; multiple modality exposure a plus
  • Demonstrated practice of continuous quality improvement and relationship development
  • Results oriented
  • Excellent skills for team building, motivating employees, performance management and decision making
  • Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
Responsibilities
  • Acts as a serving leader to oversee the dialysis business of assigned facilities and programs within a defined area through effective leadership and management of quality patient care, customer relations, marketing and responsible fiscal management.
  • Coordinates operational strategies and activities to ensure the provision of superior quality patient care and dialysis service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.
  • Leads the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.
  • Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.
  • Implements facility, program and area specific quality goals and action plans in order to achieve company quality standards.
  • Provides leadership support and guidance to facility/program management including clinical and home therapy managers and other support staff.
  • Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process.
  • Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR.
  • Mentors, guides, supports and provides subject matter expertise to direct supervisory reports with region.
  • Ensures all employees receive the appropriate training and education according to company policies and procedures including ongoing compliance training.
  • Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities.
  • Ensures a strong and robust communications process and high level of engagement between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support within the area.
  • Participates in all pertinent training and development opportunities to grow and develop business knowledge, and skills and leadership competencies.
  • Maintains continual presence in facilities and programs within assigned area and accessibility to staff and patients.
  • Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives.
  • Responsible for developing and maintaining strong Medical Director and physician relationships.
  • Presides over facility Governing Body.
  • Responsible for addressing and acting upon adverse event and action thresholds in area of responsibility.
  • Collaborates with management to develop clinical and program budgets, monitoring performance to ensure optimal, efficient and effective operations practices with regulatory and company guidelines.
  • Responsible for profit and loss management of assigned clinics, programs and areas including optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
  • Works closely with Managed Care resources to increase the payor mix and to retain commercial patients.
  • Manages the payroll and oversees facility expenses and accounts payable for the assigned programs and ensures cost containment strategies are practiced.
  • Reviews the balance sheet and income statements regarding revenue growth and commercial payer mix on a frequents basis to understand the status of the business.
  • Determines impact of proposed changes and identified improvements prior to implementation to ensure a positive effect.
  • Accountable for implementing and driving the Staffing, ScheduleWise and other business initiatives including the prompt implementation of corrective action plans for clinics/programs with below threshold performance.
  • Ensures efficient and economical performance in accordance with clinic operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives.
  • Responsible for the implementation and achievement of the business plan and key performance indicators.
  • Reviews analysis of performance including financial and productivity data for area with management and makes the appropriate changes in strategies, goals and objectives responding to current status and conditions.
  • Coordinates and oversees all logistics associated with patient care within the assigned area.
  • Collaborates with the operations management team to respond to Joint Venture (JV) opportunities, to identify merger and acquisition opportunities and to participate in the related activities as appropriate.
  • Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business.
  • Utilizes current knowledge of FMCNA products, services and strategies to market the company and grow the business.
  • Works with clinical and program managers to synergize and drive patients to move to Home where applicable while balancing the needs for incenter/home programs and creating a collaborate approach.
  • Responsible and accountable for facility/program maintenance of environmental integrity including safety of all facilities and water systems within designated area.
  • Maintains Administrative policy and procedure manuals.
  • Oversees Privacy and Security compliance according to company Risk Management and Compliance requirements.
  • Prepares reports and audits current procedures and processes to monitor efficiency of operations.
  • Practices risk management strategies and collaborates with internal and external legal counsel as appropriate to resolve legal issues with goal of reducing company exposure.
Fresenius Medical Care

Fresenius Medical Care

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Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Company Stage

N/A

Total Funding

$39.1M

Headquarters

Waltham, Massachusetts

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • FMCNA's leadership in the renal care market provides employees with a stable and reputable work environment.
  • The company's innovative initiatives, such as the virtual reality kidney education program, demonstrate a commitment to leveraging technology for patient care.
  • Recognition from Newsweek and other organizations highlights FMCNA's positive workplace culture and investment in employee development.

What critics are saying

  • The highly regulated healthcare industry could pose compliance challenges and impact operational flexibility.
  • Dependence on government grants and funding, as seen with the Mississippi Department of Health grant, may introduce financial uncertainties.

What makes Fresenius Medical Care unique

  • Fresenius Medical Care North America (FMCNA) is the world's largest fully integrated renal company, offering a comprehensive line of dialysis equipment, disposable products, and renal pharmaceuticals.
  • Their extensive network of dialysis facilities and outpatient cardiac and vascular labs provides coordinated healthcare services at pivotal care points, setting them apart from competitors.
  • FMCNA's commitment to employee well-being and professional development has earned them a spot on Newsweek's 100 Most Loved Workplaces for two consecutive years.