Content and Digital Experience Director

Job Description

UW Medicine has an outstanding opportunity for a Content and Digital Experience Director to join their team.

About this Opportunity

Reporting to the Assistant Vice President, Digital Strategy and Operations, the Director, Digital Experience leads the strategy and execution of content strategy, user experience, content design, and discoverability for UW Medicine's primary digital hub, uwmedicine.org, and connected digital channels.

This role owns the digital experience for UW Medicine’s primary platform, uwmedicine.org, and shapes how content and experiences are structured, governed, and distributed across a broader external ecosystem, including search, AI-driven discovery, social platforms, partner channels, and emerging technologies. The Director establishes a hub-and-spoke model, positioning the website as the authoritative source of truth while enabling consistent, high-quality engagement across distributed channels.

Key Responsibilities

Strategy (35%)

• Set the vision and roadmap for content strategy and user experience across uwmedicine.org and connected digital channels, aligning user needs with patient acquisition, engagement, and business goals.
• Lead a hub-and-spoke digital model in which the website serves as the authoritative source of truth while enabling consistent, high-value experiences across distributed platforms.
• Partner with service line marketing, content marketing, reputation management, social, and paid media teams to align digital experience strategy across owned and distributed channels.
• Evaluate competitive and emerging approaches to identify best practices and encourage innovation.
• Manage idea generation and project intake processes through to execution and measurement.
• Analyze our strategies' performance, identify strategic opportunities, facilitate change to hit and exceed customer expectations and KPIs.
• Ensure UW Medicine’s content ecosystem supports Generative Engine Optimization (GEO), structured data, and authoritative entity representation across digital platforms

Execution (45%)

• Partner with marketing, content, brand, product management, web development, IT, and other stakeholders to design seamless digital experiences that meet user needs and organizational priorities.
• Oversee content strategy and design, UX research and design, information architecture, UX writing, and content governance work that makes digital experiences clear, usable, scalable, and easy to maintain and support the organization’s business goals.
• Champion structured content, SEO, schema, and measurement frameworks that strengthen search visibility, support AI discovery, and continuously improve user journeys across channels.
• Establish KPIs and measurement frameworks that track the performance of digital experiences across search, AI discovery, web, and distributed digital channels, using insights to continuously improve user journeys.
• Develop lightweight, repeatable workflows, templates, and intake processes that help the team deliver efficiently in an agile environment.

Team Leadership (20%)

• Lead, coach, and develop a high-performing team of UX, content design, content strategy, UX writing, and SEO professionals across multiple concurrent initiatives.
• Manage day-to-day workflow for team including assignments and the end-to-end project processes.
• Responsible for staffing, performance feedback, budgeting, and resource planning to ensure high-quality delivery and sustainable operations.
• Foster a culture of iterative design, continuous improvement, and data-informed decision making across the team and broader organization.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor’s degree in a related field.
• Five years of experience managing teams, shaping digital experience strategy, including UX, content strategy, and discoverability across web and distributed digital channels.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Experience defining digital experience strategies that span multiple channels and platforms, including websites, search, AI-driven discovery, and third-party digital ecosystems.
• Understanding of AI-driven search and generative discovery trends.
• Experience designing hub-and-spoke digital content or platform models.
• Familiarity with structured content, schema, and knowledge graph principles.
• A strong understanding of search engine optimization and how organic authority and visibility are earned on the web.
• Experience with design thinking, methodology, and design operations.
• Knowledge of social and mobile experiences.
• Experience leading agile teams and prioritizing work for digital teams.
• Experience managing, coaching, and developing direct reports.
• Experience handling budgets and formulating resourcing plans.
• Strong critical-thinking and problem-solving skills.
• Strong leadership, negotiation, and consensus-building skills.
• Ability to thrive in a fast-paced, high-volume environment with tight deadlines.
• Good organizational and time management skills.

Preferred Qualifications

• Seven or more years of experience shaping digital experience strategy, including UX, content strategy, and discoverability across web and distributed digital channels.
• Experience in healthcare, higher education, or nonprofit environments.

Working Conditions

This role is primarily remote and includes one monthly on-site meeting in Seattle, WA, along with additional in-person meetings as needed to meet business needs.

About the Team

UW Medicine's digital experience work sits at the intersection of healthcare access, customer experience, and innovation. The team is focused on helping millions of people find trusted information, connect with services, and navigate care with confidence through thoughtful, user-centered digital experiences.

This is an opportunity to shape the future of discoverability and digital engagement for a nationally recognized academic health system—bringing together UX, content, SEO/GEO, and emerging AI-driven channels in service of patients and communities.

Compensation, Benefits and Position Details

Pay Range Minimum:

$120,000.00 annual

Pay Range Maximum:

$163,824.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.