Full-Time
Customer Service Executive
Polish Speaking
Confirmed live in the last 24 hours
YouLend
201-500 employees
Provides revenue-based financing for merchants
Compensation Overview
£27.5k - £29k/yr
Junior
London, UK
- Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
- Ability to build rapport and show empathy alongside strong listening and questioning skills.
- Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
- Able to remain calm under pressure and talk to customers in difficult situations.
- Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm.
- Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
- The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
- 1-2 years’ experience in customer service, support or related field.
- Fluent in Polish and English
- Communicate with business owners daily, answering inbound calls and addressing any questions they may have.
- Monitor our support and customer service inbox to ensure that we consistently reach top service levels.
- Work with various enterprise technology platforms and YouLend’s proprietary solutions to process applications and respond to customer queries.
- Handle complaints and ensure customer satisfaction, which involves problem-solving any issues that existing customers may encounter.
- Experience working in an FCA regulated business and understanding of regulatory requirements
- Previous experience with Hubspot/Aircall
YouLend offers revenue-based financing solutions for merchants in ecommerce, technology, and payment services. Their platform allows businesses to receive instant payouts based on sales performance, with repayments automatically deducted as a percentage of sales. This approach helps merchants grow without the burden of traditional loan repayments. YouLend's goal is to support businesses in managing cash flow and investing in growth opportunities.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2015
Simplify's Take
What believers are saying
- YouLend secured a $1 billion facility to expand U.S. SMB lending.
- Partnerships with Dojo and Tpay expand YouLend's reach in Europe.
- Increased demand for embedded financing during peak sales periods boosts YouLend's market potential.
What critics are saying
- Rising interest rates may increase costs for YouLend and its merchants.
- Increased competition in embedded finance could erode YouLend's market share.
- Regulatory scrutiny on fintech lending could raise compliance costs for YouLend.
What makes YouLend unique
- YouLend offers revenue-based financing, aligning repayment with merchant sales performance.
- The platform supports both no-code and code-first integrations for quick business onboarding.
- YouLend provides instant payouts, eliminating the wait for acquirer settlements.
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Benefits
Stock Options
Private Medical insurance via Vitality
EAP with Health Assured
Enhanced Maternity and Paternity Leave
Modern and sophisticated office space in Central London
Free Gym in office building in Holborn
Subsidised Lunch via Feedr
Deliveroo Allowance if working late in office
Monthly in office Masseuse
Team and Company Socials
Football Power League / Squash Club
Company News
Video: YouLend at Money20/20 USA 2024 - fuelling business growth with embedded financing.
SumUp has partnered with YouLend to provide the credit.in Germany and France.
YouLend, the leading global embedded finance platform, announces its strategic partnership with Polish payments service operator, Tpay.
YouLend, the leading global embedded financing platform, reports that a growing number of UK SMEs are turning to embedded financing to secure vital capital ahead of the most important sales period of the year—Black Friday and Christmas. YouLend data reveals a 30% surge in financing applications leading up to Black Friday in 2024, with ecommerce platforms being the main driver of this jump, illustrating the growing demand for flexible financing options at the point-of-need.As the festive season approaches, many UK small businesses face significant challenges, including inventory shortages, understaffing, and rising costs. These obstacles often prevent SMEs from fully benefitting from the year-end sales surge, even as 72% of consumers plan to shop with small businesses during the holiday season. The pressure is ever more pronounced for e-commerce businesses that are overwhelmed with soaring demand and operational pressure.For instance, during Black Friday weekend in 2023, UK shoppers spent an estimated £13.3 billion—a 7.3% increase in sales. Despite this, many businesses were unprepared for the seasonal rush and lacked the capital needed to fully leverage the increased demand.Looking ahead, embedded finance is emerging as a true lifeline for SMEs. Small businesses operating on platforms that already offer integrated financing solutions can quickly secure fast and convenient capital that enables them to stock up on inventory, launch marketing campaigns, and better manage cash flow
Dojo, a leading provider of payment technology, has joined forces with global embedded financing platform YouLend to introduce flexible, business-friendly financing to its Spanish customers.Thanks to this partnership, Dojo customers can access personalised financing options, empowering them to navigate cash flow challenges or invest in business growth. YouLend’s AI-powered platform analyses key business metrics to offer financing that aligns with the individual needs of each SME.Dojo customers can apply for funding between €3,000 and €100,000, with minimal requirements: businesses must have been operating for at least 3 months and generate more than €1,000 in monthly sales through Dojo’s card machines. Repayment is streamlined, with financing repaid as a fixed percentage of future sales, automatically adjusting based on the business’s revenue flow.This partnership reflects Dojo’s commitment to helping its customers achieve greater growth and scalability while maintaining financial stability. It’s a tailored solution aimed at SMEs and startups, most of whom often struggle to secure financing through traditional means.“More businesses are telling us about the challenges they face when investing in digital transformation to secure their financial future. This partnership provides SMEs with the tools to keep advancing without worrying about their financial footing,” said Jesús Molina, Head of Partners at Dojo Spain.Ariam Rodríguez Pou, Country Head for YouLend Spain, adds: “We’ve been partners with Dojo in the UK since 2020, and we’re thrilled to extend our collaboration to Spain. This partnership reflects the strong demand from Spanish small businesses for fast, flexible, and affordable working capital to invest and take their business to new heights