Full-Time

Desktop Support Analyst

Updated on 6/6/2024

ION Group

ION Group

5,001-10,000 employees

Provides trading and workflow automation software

Data & Analytics
Fintech

Junior

New York, NY, USA

Required Skills
Microsoft Azure
Communications
Management
JIRA
Customer Service
Requirements
  • At least 2 years of experience in a desktop support role
  • Strong Microsoft Office skills, both in legacy Office suites and Office 365
  • Strong knowledge of Windows desktop operating systems and all applications and functions native to Windows
  • Experience in management and administration of Active Directory objects, and both legacy Exchange and current O365 mailboxes and distribution groups
  • Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills
  • Strong process, time management and organizational skills are a must
  • B.S. or B.A. in an Information Technology discipline or equivalent work experience
Responsibilities
  • Serve as the first point of contact for users seeking technical assistance remotely or on-site
  • Administration of Dash's support service desk system (JIRA) including logging of IT support calls received via walk ups, Teams, email, phone calls, etc.
  • Performing tasks from basic inventory of IT hardware and software & desk moves to more complex tasks such as user management (AD, O365, Azure), troubleshooting of conference room tech, basic network management
  • Upkeep of computer related hardware- including troubleshooting, building, deployment of end-user computers, BYOD devices
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Exercise professionalism and composure during interactions with executives and other VIP’s
  • Understand the business and provide users accurate information on IT products and services

ION offers mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments, enabling improved decision-making, simplified processes, and empowered teams. The company's strategic approach to automation and investments in research and development are shaping the future of automation technologies.

Company Stage

N/A

Total Funding

$42.1M

Headquarters

null, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

6%

1 year growth

22%

2 year growth

25%

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount