Desktop Support Analyst

Updated on 6/6/2024

ION Group

ION Group

5,001-10,000 employees

Provides trading and workflow automation software

Data & Analytics


New York, NY, USA

Required Skills
Microsoft Azure
Customer Service
  • At least 2 years of experience in a desktop support role
  • Strong Microsoft Office skills, both in legacy Office suites and Office 365
  • Strong knowledge of Windows desktop operating systems and all applications and functions native to Windows
  • Experience in management and administration of Active Directory objects, and both legacy Exchange and current O365 mailboxes and distribution groups
  • Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills
  • Strong process, time management and organizational skills are a must
  • B.S. or B.A. in an Information Technology discipline or equivalent work experience
  • Serve as the first point of contact for users seeking technical assistance remotely or on-site
  • Administration of Dash's support service desk system (JIRA) including logging of IT support calls received via walk ups, Teams, email, phone calls, etc.
  • Performing tasks from basic inventory of IT hardware and software & desk moves to more complex tasks such as user management (AD, O365, Azure), troubleshooting of conference room tech, basic network management
  • Upkeep of computer related hardware- including troubleshooting, building, deployment of end-user computers, BYOD devices
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Exercise professionalism and composure during interactions with executives and other VIP’s
  • Understand the business and provide users accurate information on IT products and services

ION offers mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments, enabling improved decision-making, simplified processes, and empowered teams. The company's strategic approach to automation and investments in research and development are shaping the future of automation technologies.

Company Stage


Total Funding



null, United Kingdom



Growth & Insights

6 month growth


1 year growth


2 year growth



Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount