Business Quality Review Coordinator

Career Opportunity

Role Title

Business Quality Review Coordinator

Purpose of role

Reporting to the Manager, Business Quality Review, the Business Quality Review Coordinator will provide administrative support of a highly confidential nature ranging from routine to complex, including responding to customer and distribution partner inquiries, file management, planning and coordinating department projects, reporting and metrics communications, and other special assignments as needed to enable the department to achieve its objectives.

Job Description

Key Responsibilities

• Respond to customer emails, calls, and inquiries in a timely, professional, and accurate manner
• Review monitoring and red-flag reports that identify potentially problematic agents and/or applications
• Demonstrate comfort working with numbers and data, including reviewing reports, identifying patterns, and providing basic analysis and insights related to agent activity and behavior
• Manage BQR inbox and manage communication to stakeholders
• Respond to sensitive inquiries with the highest sense of urgency, discretion, and appropriate escalation
• Act as a point of contact to coordinate information flow between internal teams and external partners as required
• Track, update, and communicate regular and ad-hoc reports, metrics and key indicators
• Review, update, and draft internal communications and process documentation
• Attend meetings, take meeting minutes and follow up on action items to ensure timely completion
• Review, update, and communicate regular and ad-hoc reports, metrics and key indicators to internal stakeholders
• Track, update, and communicate regular and adhoc reporting and metrics
• Provide general administrative and coordination support as needed to support team priorities and bsuiness operations
• Assist with onboarding and knowledge transfer by maintaining procedural guides and documentation

Key Qualifications

• Completed a bachelor’s degree in business, Commerce, Economics, Finance, or equivalent
• 1 to 3 years of industry related experience preferred.
• Strong analytical and technical skills with high attention to detail
• Demonstrated ability to follow the trail of details to determine patterns, anomalies and be able to critically analyze large data sets.
• Strong organizational and documentation skills
• Demonstrated ability to communicate (both written and verbal) to a wide variety of stakeholders and have strong interpersonal skills.
• Advanced user in the Microsoft Office Suite (Word, Excel, PowerPoint, Project)
• Ability to learn, use and apply “tools” (software, spreadsheets, PC and Mainframe software etc.) as needed
• A self-starter with the ability to work well in a team environment as well as independently

#LI-Hybrid

Salary Range:

$43,000.00 - $63,000.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.