Full-Time

Client Success Executive

Posted on 11/15/2024

Altera Digital Health

Altera Digital Health

1,001-5,000 employees

Cloud-based EMR solutions for healthcare providers

Enterprise Software
Healthcare

Compensation Overview

$70k - $80kAnnually

Entry

Austin, TX, USA

Job title indicates a specific location in Austin, Texas.

Category
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor's Degree Preferred
  • 0 – 10+ years Relevant work experience.
  • 0 - 7+ years Healthcare client account management experience: able to build and maintain strong client relationships to ensure satisfaction and retention.
  • 0 - 7+ years Strong understanding of healthcare industry practices and trends including technical knowledge of healthcare software systems and applications.
  • 0 -7+ years Flexible and adaptable; experienced at managing diverse client situations.
  • 0 - 7+ years Excellent communication, problem-solving, analytical, and interpersonal skills to engage with clients and address their needs.
  • Strategic Thinking / Thought Leadership
  • Client Health Awareness & Management
  • Client Advocacy
  • Altera Market and Product Awareness
  • Client Expectations Management
  • Analytical Proficiency
Responsibilities
  • Serves as the client’s primary advocate within Altera and as a trusted advisor.
  • Develops and nurtures C-suite relationships.
  • Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
  • Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
  • Identifies and communicates how Altera can drive more value to the clients we serve.
  • Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
  • Serves as the primary Executive escalation point.
  • Explores and identifies additional revenue opportunities with clients.
  • Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
  • Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.
  • Executes client facing semi-annual Strategic Operational Plans.
  • Ensure through personal and organization actions, demonstrate that we care and have an appreciation for the patients that our clients serve.
  • Continue to raise the question of how we bring more value to the table through the combination of deep knowledge of the client's environment and our solutions and services.
  • Develop and share strategic insights that demonstrate that we heard the client and are taking action.
  • Look for quick wins that allow our client to be viewed well by their internal clients.
  • Maintains internal client updates using Client 360 and/or required reporting mechanisms.
  • Ensures oversight, visibility, and tactical coordination of complex Altera Services Initiatives.
  • Delivers client communications on potential business-impacting items, including Industry/Altera news, release plans, planned outages, and Major Incidences.
  • Ensures client regulatory preparedness as it relates to Altera solutions.
  • Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
  • Identifies and grows reference accounts, including sharing client success stories and outcomes improvements.
  • Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests.
  • Facilitates complex discussions on the resolution of non-disputed A/R issues where Altera finance is unable to make forward progress using normal processes.
  • Facilitates and drives collaborations of client and Altera teams to ensure alignment and agreement to goals and strategic initiatives.
  • Additional responsibilities as required.
Altera Digital Health

Altera Digital Health

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Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and improving patient outcomes through efficient information flow and operational efficiency.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Maipú, Chile

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $9M seed funding round provides financial stability and resources for further innovation and expansion.
  • The development of Paragon Denali on Microsoft Azure promises to deliver advanced, cloud-native EHR capabilities, particularly benefiting smaller hospitals with limited resources.
  • Altera's top rankings in Black Book Research surveys for inpatient EHRs highlight its strong market position and customer satisfaction.

What critics are saying

  • The healthcare IT sector is highly competitive, and Altera must continuously innovate to maintain its market position.
  • Dependence on partnerships, such as with Microsoft Azure, could pose risks if these relationships were to change or dissolve.

What makes Altera Digital Health unique

  • Altera Digital Health's focus on cloud-native EMR solutions specifically designed for rural and community hospitals sets it apart from competitors who may not cater to these niche markets.
  • Their strategic partnership with Microsoft Azure enhances the scalability and reliability of their solutions, providing a competitive edge in the healthcare IT sector.
  • Altera's emphasis on offensive cybersecurity measures, such as vulnerability assessments and penetration testing, offers a proactive approach to data security that is crucial in the healthcare industry.

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