Full-Time
Quality Analyst
Posted on 5/9/2026
Teleperformance
10,001+ employees
Outsourced customer experience management services
No salary listed
Kolkata, West Bengal, India
Hybrid
On-site and work-from-home options are available; exact arrangement depends on assignment.
 Customer Experience & Support (1) |
|---|
- A professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
- Fully proficient in executing established quality assurance standards and able to work independently within set frames.
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Develops own knowledge, shares best practices and develops relevant/appropriate solutions.
- Possibility to act as a formal team leader of more junior co-workers and set day-to-day operational objectives.
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1978
Simplify's Take
What believers are saying
- TP acquires Agents Only to expand TP.ai Data Services in AI crowdsourcing.
- TP invests $13M in Sanas, becoming exclusive reseller for speech tech.
- TP raises $519M bonds maturing 2030 to strengthen financial base.
What critics are saying
- Sitel undercuts TP's market share by 5-10% via pricing in 6-12 months.
- Accenture displaces TP's hybrid model, causing 15-20% e-commerce revenue loss.
- EU AI Act fines TP €500M+ for Sanas tech, halting 30% operations.
What makes Teleperformance unique
- Teleperformance holds 22.9% US Translation Services market share as All Star player.
- TP blends AI with human empathy for customer care in governments and retail.
- TP offers specialized Customer Care like cross-selling and technical support.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Teleperformance who can refer or advise you
Benefits
Remote Work Options
Flexible Work Hours
Paid Vacation
Health Insurance
Dental Insurance
Employee Referral Bonus
Company News
/PRNewswire/ -- Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents...
Everest Group assessed 18 leading providers globally for its Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment, evaluating their capabilities in delivering integrated services across key domains, including retail banking, lending, and payments. TP was recognized as a Leader for its expertise, its experience in the banking and financial services industry, technology, and customer-centric approach, with a suite of banking and financial services solutions including account servicing, customer onboarding, credit evaluation, and payments processing. "By recognizing buyers' desire for end-to-end services, TP created its OneOffice offering for delivering integrated front-to-back operations across lending, payments, and financial crime segments," says Suman Upardrasta, Vice President, BFSI at Everest Group. "TP possesses its in-house technology as well as the digital services expertise of the recently acquired Majorel, which address the rising demand for digitally driven operations. These capabilities have earned it recognition as a Leader in Everest Group's Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.". In naming TP a Leader in the assessment, Everest cited TP for its extensive operational scale and technology, including its digital services arm TP Infinity and TP's strengthened global presence
A Nigerian national working as a TikTok content moderator for Teleperformance Kenya was found dead in her apartment in Nairobi. The deceased, identified as Ladi Anzaki Olubunmi, had reportedly been missing from work for three days before her colleagues raised concerns, leading to the discovery of her body on March 7, 2025 at her apart at Studio 103 in Lower Kabete, Nairobi.Olubunmi, who had been working in Kenya for over two years, was allegedly struggling with work-related stress and had expressed a strong desire to return home to Nigeria. Reports indicate that she faced difficulties obtaining the necessary travel permits, preventing her from visiting her family for an extended period.Teleperformance Kenya, the outsourcing firm contracted to moderate content for TikTok, has denied allegations that Olubunmi was denied leave. In an official statement, the company termed the claims as “baseless and untrue.” The firm also refuted accusations that employees lacked proper work permits that restricted their ability to travel home.Following Olubunmi’s tragic death, her family is now facing financial constraints in repatriating her body to Nigeria. With the high costs involved, they are reportedly considering the possibility of laying her to rest in Nairobi. The incident has sparked renewed scrutiny into working conditions for content moderators, particularly those employed by third-party firms
Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base. TP becomes exclusive reseller of Sanas speech understanding technology for many of the world's biggest organizations and most valued brands. TP makes equity investment of approximately $13 million in Sanas
The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by 2027. There’s no shortage of vendors providing voice and speech recognition solutions, but some newer upstarts have managed to carve out niches. Sanas is a good example. Founded in 2020, the company develops software that uses AI to adjust a speaker’s accent in real-time. “At Sanas, we believe that while technology is transforming the industry, it shouldn’t replace human connection, but rather, enhance it,” Sharath Keshava Narayana, Sanas’ co-founder and president, told TechCrunch