Quality Assurance Senior Product Manager

Senior Product Manager, Paychex, Inc., Rochester, NY February 2014 – January 2020 Directed management of all insurance-related products including health insurance, FSA, COBRA, benefit administration, ACA, P&C and related products totaling $260M+ annual revenue Grew revenue to $45M/year over 2 years by leading development, launch and distribution of ACA reporting product Eliminated $18M in sales expense and saved unaware clients from heavy IRS penalties by proactively onboarding nearly 9,000 clients onto ACA service Eliminated $500K in expense by collaborating with Compliance and Operations to furnish nearly all IRS ACA forms online Lead development of new online health insurance enrollment app, increasing adoption from 4% to over 20% in 1 year Increased investment in development of benefits administration platform 50% by securing approval of the business case

Product Manager, Paychex, Inc., Rochester, NY April 2007 – February 2014 Led product management and strategy for health insurance agency and related businesses. Oversaw carrier evaluation and onboarding Conducted market research to understand reasons for high client losses Headed cross-functional task force to address performance issues identified by market research Proposed implementation of changes to executive leadership and initiated implementation of changes, leading to Agency reorganization, numerous process and policy improvements and a 35% reduction in YOY client loss rate. Led integration with SaaS benefit account provider to replace obsolete FSA platform, resulting in a 25% reduction in YoY client loss rate