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Full-Time

Member Support Specialist

Posted on 7/10/2024

Transcarent

Transcarent

201-500 employees

Personalized, data-led on-demand health care app

Consumer Software

Compensation Overview

$23 - $25Hourly

+ 401(k) with company match + Stock Options

Junior

Remote in USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Zendesk
Salesforce
Customer Service
Requirements
  • 2+ years experience in customer support, customer operations, and/or contact center operations
  • Impeccable customer service skills
  • Basic computer skills necessary, Mac/iOS preferred
  • Experience with CRM tools, Zendesk and/or Salesforce strongly preferred
  • Experience with Microsoft Suite, Word, and Excel preferred
  • Exceptional verbal and written communication skills
  • Strong attention to detail
  • Demonstrated ability to remain calm under pressure
  • Comfort giving and receiving direct feedback
  • Remote experience preferred
Responsibilities
  • Deliver high-quality, frontline customer support to agreed-upon service levels
  • Efficiently review customer contacts and provide actionable insights for process improvements
  • Be a subject matter expert on Transcarent products, services, policies, processes, and workflows
  • Partner with management on support improvements
  • Collaborate on dedicated customer-facing work and special projects
  • Create phenomenal member experiences via chat, phone, and email

Transcarent, a leader in the healthcare technology sector, excels in creating a simplified, accessible health and care experience through its innovative consumer app. By leveraging predictive data analytics, the company connects users with personalized, on-demand care from a multidisciplinary team, improving quality while reducing healthcare costs. This focus on data-driven solutions and a commitment to high-quality care makes it an exemplary workplace for professionals passionate about transforming healthcare delivery.

Company Stage

Series D

Total Funding

$424M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

16%