Zuora Subscription Management Functional Consultant

AVEVA is creating software trusted by over 90% of leading industrial companies.

The Job

We are looking for a Functional Consultant with strong technical knowledge of Zuora Billing and Zuora Revenue to play a key role in the rollout of the platform across AVEVA and to provide support for the Production system.

The functional consultant will play a critical role in implementing and optimizing Zuora’s solutions for AVEVA. Collaborating with cross-functional teams to ensure successful project delivery. Your expertise in Zuora’s platform will drive business outcomes and enhance customer satisfaction.

Responsibilities:

The Subscriptions Management Functional Consultant will demonstrate competencies in the following areas:

• Advisory & continuous improvement

  • Keep up to date with Zuora roadmap developments for in scope processes and modules

  • Identify opportunities for process improvement and recommend changes to optimize system performance.

  • Document business requirements by engaging with Global Process Owners and business stakeholders

  • Conduct Zuora fit-gap analysis

  • Translate business requirements into Global configuration changes

  • Run knowledge sharing and playback sessions with business stakeholders

  • Test cases, test scripts for core functionalities, new enhancements and defect resolution tests

• Design & implement

  • Analyse, design, configure, and support in scope processes and modules

  • Prepare and maintain all functional deliverables including design specifications and documentation of configuration changes and development

  • Assist users in testing new functionality, documenting and retaining application knowledge

  • Work with integration and data teams in documenting integration, conversion requirements and designs

• Control & collaborate

  • Maintain Global template and control localizations

  • Maintain configuration management Workbook documentation of Zuora system configurations/setups

  • Perform technical reviews of configuration (& code if any)

  • Perform impact assessment of interface changes

  • Present at change control boards

  • Support IT PMs and BAs with information required for new project initiation & delivery

• Support

  • Analyse and troubleshoot Production issues, working with users, IT and 3rd Party Applications Management Service Team and other technical teams to identify root causes and resolutions

  • Be available to GPOs/business stakeholders to help answer questions

• Training and Support:

  • Train end-users in Zuora functionality and best practices.

  • Provide ongoing support during and after implementation.

Skills and qualifications:

• A minimum of five years of experience in an IT solution development discipline

• The individual can perform as a trusted advisor to the business:

  • Proactive and positive engagement of business stakeholders

  • Accurate and defined business requirement gathering

  • Successful articulation and presentation of proposed solution to teams and new users covering application configuration, integrations, reporting and data/data migration approaches

  • A creative and practical approach to addressing problems and recommending solutions

  • Experience of risk assessment and corresponding testing design across SIT and UAT

  • Successful business stakeholder management and coordination including leading staff through tasks and activities to plan ensuring issues are escalated promptly 

• The individual ensures good IT process & controls and collaborates with IT to support the business

  • Good understanding of Release Management processes

  • Experience of Configuration management and control software or manual documentation of Zuora system configurations/setups and maintenance of Workbook documentation

  • Experience analysing and troubleshooting issues and developing solutions with tenacity to address root causes

• Experience working in a relevant industry is helpful, but not required

• Experience developing architecture blueprints, strategies, and roadmaps

• Experience delivering presentations to senior-level executives and technical audiences

• Experience of design and solutioning of Zuora is essential

• A broad experience of subscription tools

• Data savvy with knowledge of various aspects of a technology architecture like integration, network, and security

• Proven analytical, planning, organizational and technical and skills

• Excellent written and verbal communication skills

• Ability to work with developers

UK Benefits include:

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.