Protective Services Officer

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Job Description Summary

Providing a safe, secure environment for our workforce and visitors is essential at Nationwide. Our Armed Protective Services Officers patrol and respond to incidents in Nationwide owned buildings and surrounding campuses. Our Protective Services Officers assist associates with Protective Services and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!

As an Armed Protective Services Officer, you will contribute to the secure and safe environment at Nationwide. You will conduct armed patrols of the facilities and report and/or take action to correct or prevent violations of the company protective services policy. We’ll count on you to proactively investigate crimes and unusual, suspicious, or dangerous incidents and resolve these situations. Should the need arise, you’ll execute life safety procedures to protect the lives of associates in various emergency situations.

Job Description

Key Responsibilities: 

• Responds to emergency situations, e.g., issues of workplace violence, violent offenders, associates stranded in elevators, accidents, fires, medical emergencies, crimes in progress, alarm notifications, etc. Assists with emergency procedures and may direct public safety officials.

• Patrols buildings and campuses on foot, bike, or car to provide physical protective services and safety protection for associates, customers, the public, and property, providing a very high level of customer contact; Responds immediately to radio calls to investigate alarms and emergency situations. May approach suspicious persons, respond to crimes in progress or be involved in other life threatening or dangerous situations.

• Writes initial loss/stolen or incident reports for claims of loss or situations within the facilities. Conducts follow-up investigations including reviewing documents, video, talking with suspects and victims, etc. Assists management with investigation of these situations. Testifies in court, prepares reports for court, and preserves evidence as needed.

• Intervenes in situations that pose imminent risk of harm to associates, customers, the public, or property; this may take the form of investigation, reporting, electronic system intervention, physical altercation, or force, including deadly force, possibly using a firearm and/or taser, if necessary.

• Enforces company protective services and life safety policies.

• Provides associate escorts to and from facilities.

• Assists with on-the-job training of new Protective Service Officer (PSO) associates at all locations. Will provide protective services awareness and new hire protective services training to the associate population.

May perform other responsibilities as assigned. 

Reporting Relationships: Reports to Supervisor, Armed Protective Services.  This is an individual contributor role.

Typical Skills and Experiences: 

Education: High school degree required. Bachelor or technical school degree is preferred.

Experience: Typically, one - three years of related Protective Services experience, law enforcement or military experience desired.

License/Certification/Designation: Must meet all required training standards and maintain annual firearm licensure and/or taser qualifications required to carry a firearm for a given state: May be required to obtain a concealed carry permit depending upon assignment. Must successfully pass a criminal background check. Must undergo a Minnesota Multiphasic Personality Inventory (MMPI) psychological assessment to determine fitness for duty. Must pass a pre-employment and biennial physical evaluation.

Knowledge, Abilities and Skills: Proven knowledge of corporate safety and protective services practices, procedures, and equipment. Must have the ability to learn the use of firearms and safety equipment. Ability to effectively use and maintain a firearm including a handgun and/or taser. Must possess personal computer skills and excellent verbal and written communications skills. Must possess ability to use good judgment, deescalate and provide calm and rational direction. Must be in good physical condition and capable of performing physically demanding tasks in diverse environments. Requires the ability to lift up to 50 pounds (occasionally up to 80 pounds) to a height of six feet, stand for extended periods (up to 8 hours), ride a bicycle up to 10 miles during a shift, and perform movements such as climbing, stooping, bending, kneeling, pushing, and pulling.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values:  Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility:  Eligible (Non-Exempt)

Working Conditions: Work is often conducted outdoors in varying weather conditions. The standard workday is eight hours, which includes a paid lunch period. Associate is required to work the specific shift designated at the time of hire: first, second, or third shift. Must be able and/or available to work non-standard hours, including overtime, as needed. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards. Must have adequate vision (with or without corrective lenses) to safely use a firearm and perform other essential duties, as well as sufficient hearing to detect conversations, sirens, and radio communications.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Background Check: A criminal check will be done annually for all Protective Services associates. A Motor Vehicle report will be conducted annually.

Safety Sensitive: This job has been identified as a Safety Sensitive position and, according to our substance free workplace program, may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.