PT Keyholder
Posted on 12/2/2023
Los Angeles, CA, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Act as Manager on Duty when ASM and SM are not present
  • Learn all operational procedures and assist with all customer-related inquiries on the floor
  • Oversee opening and closing procedures for the store
  • Effectively communicate Rothy’s brand story, values, and mission to our customers
  • Support store leadership in communicating important updates to retail associates
  • Assist in keeping the entry area, display area, and floor clean and tidy
  • Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store
  • Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
  • Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager)
Desired Qualifications
  • Comfortable in a fast-paced, ever-changing environment
  • Excellent communicator
  • Careful listener that thinks on their feet and can provide solutions in a timely manner
  • Comfortable working on your feet up to 8 hours a day in a busy store environment; able to lift up to 25 pounds
  • 2+ years of Retail, Hospitality, or a customer-oriented experience
  • Positive attitude and a relentless focus on making sure our customers are happy
  • Love collaborating and working in a team environment