Cloud Marketplace and Process Analyst

Responsibilities:

• Support the platformvia ticketing tool, handling issues raised by internal clients across 23 European countries.

• Investigate and resolve errors, following established processes.

• Suggest improvementsfor recurring issues, even if not directly responsible for fixes.

• Escalate complex problemsto IT when needed.

• Participate in ad hoc reseller projects, such as large purchases.

• Maintain direct communicationwith internal clients (chat, email), acting as a trusted advisor and sharing platform-related reports.

• Ensure relationship with countries and other stakeholders under excellency metrics.

• Review KPI´s and SLA´s and work upon them to keep the expected metrics.

What we're kindly looking for:

• Experience in a technical/customer support or operations role

• Ability to work autonomously and independently.

• Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues.

• Professional English level

• Excel intermediate level

• Adaptability - process may vary

Nice to have:

• Significant experience working with large multinational accounts.

• Experience with Marketplace/Cloud technologies is a plus, but not mandatory.

• French language being a plus.

• Excel advance knowledge considered a plus but not mandatory.

• Technical Know-how tools such as: SAP, MS office products, ticketing tool, and operating systems as well as monitoring tools

What We Offer you:

• 🏥 Comprehensive private health and life insurance to keep you covered.

• 🌍 Hybrid work model with the opportunity to work remotely three weeks annually.

• 🎟️ Tailored salary perks covering transportation, meals, learning and childcare needs.

• 🏋️‍♂️ Special rates on gym memberships through Wellhub.

• 👶 On-site nursery and physiotherapist at the office.

• 💆‍♀️ Mental health support, including online therapy and wellness programs through Wellhub.

• 📖 Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.

• 🌍 A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.

• 🏅 Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.

Please note that benefits may vary depending on the position and the country.

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!