Supervising Case Manager

Join our team in Washington, DC, for a fulfilling career as a Supervising Case Manager. Wage/Salary: $60,000 per year. Exempt | Full-Time

Position Summary:

The Supervising Case Manager for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will supervise case management staff’s daily functions ensuring full departmental adherence to policy and protocol serve, as well as serving as the main point of contact for Customers for assigned caseload (TANF recipients referred to Fedcap by the District of Columbia’s Department of Human Services). The Supervising Case Manager shall coordinate all services to ensure that Case Managers are appropriately working with their assigned caseload of Customers and achieving performance benchmarks.
 

Essential Functions:

• Generate new leads to increase onsite and online student enrollment. Build rapport with existing clients/customers. Develop new clients, and offer solutions to employer-specific training needs.
• Schedule appointments with human resource directors, school administrators, and other potential clients/customers. Prepare and deliver presentations to potential clients/customers, having researched their educational and vocational training requirements. Make presentations to human resource directors and career counselors in corporations and other organizations (Workforce1, SBA, etc).
• Build a pipeline for student internships and job placements.
• Prepare quarterly goals and forecasts for future projects. Create and manage records of sales, revenue, and other important data.
• Researching market and industry trends.
• Fluent communication in person, on the phone, and via email.
• Ability to make professional decisions in a fast-paced environment.
• Creative problem solver who thrives when presented with a challenge.
• Performs other related duties/projects as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• Bachelor’s degree in social work, social services, counseling, business administration, or related field from an accredited institution.
• Three (3) years’ experience supervising in a vocational rehabilitation, case management, or related field; and/or work experience determined to be acceptable to the agency.

Equal Opportunity Employer