Operations Support

Job Description

Description: 

Randstad is currently recruiting for an Operation Support for a leading global property information, analytics and data-enabled services provider in Westlake, Texas. The ideal candidate would have at least 8 months of mortgage experience, or at least 2 years of call center or banking experience.

Essential Functions/Responsibilities:

- Conduct physical research to locate data requiring the exercise of some judgment and discretion.

- Communication with HOA to obtain status of request information.

- Follow-up until required data is obtained

- Manage a pipeline of active requests

- Meet daily, weekly and monthly production and performance SLA requirements

- Enter appropriate data into application, other form or database. 

- Telephone, e-mail, and fax communication with 3rd parties 

- Follows department processes, procedures, and client requirements, and may make recommendations to these processes.

Qualifications

Education:

HS Diploma/GED Required 

Experience and Skill Requirements:

•  8 months mortgage industry experience OR

•  2-3 years of banking or call center experience

•  sound VERY professional on the phone 

• Good written and verbal and communication skills 

• Strong attention to detail

• Good judgment

• Basic Computer Skills

Additional Information

For further details contact:

Cenla Ganzon

Executive Recruiter

Randstad General Staffing

Office: +1(602) 903-7343

Extension Number: 4347

Email: cenla.ganzon@randstadusa_.com