Call Center Representative

Job Description

We are looking to fill multiple positions for call center representatives in Waco TX.

• Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
• Follows up with current customers for additional sales.
• Meets monthly sales quotas.
• Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non-call center customer service environment.
• Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.
• Work is transnational and highly service orientated with a relatively short sales cycle.
• Representatives are typically expected to make suggestions to customer on other products and/or services.
• Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
• All levels / roles within this position have frequent, regular interaction with customers. Promotes good will, uses skills to assess customer needs and educate customer on available product/services.

Qualifications

Person should have experience working as a call center specialist in the past as well.

Additional Information

Local candidate's are acceptable since  in person interview is required for this position.