Full-Time
API Support Specialist
Updated on 8/1/2026
Astra
11-50 employees
Real-time payment infrastructure for developers
Compensation Overview
$70k - $90k/yr
Remote in USA
Remote
 Customer Experience & Support (1) |
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- 1-3 years of experience in a technical support, API support, or technical customer-facing role, ideally in fintech, payments, or another API-first product.
- Ability to read API documentation, logs, and error responses and troubleshoot integration issues methodically.
- Familiarity with REST APIs, webhooks, and common authentication patterns, including API keys and OAuth.
- Ability to explain technical concepts clearly to technical and non-technical audiences.
- Ability to prioritize multiple open tickets with different urgency levels.
- A structured, checklist-minded approach to troubleshooting and sound judgment about when to escalate issues.
- Comfort using basic scripting and tooling, including SQL queries, API testing tools such as Postman, and log searching; production coding is not required.
- Own and resolve inbound technical support tickets across the client base, including API errors, integration questions, configuration issues, and transaction discrepancies.
- Meet defined response and resolution service-level agreements, prioritizing by severity and client impact.
- Triage incoming issues and route account-specific complexity to the appropriate Technical Account Manager and suspected platform-wide or systemic issues to engineering.
- Maintain and grow the internal knowledge base and runbooks by documenting resolutions.
- Monitor ticket trends to identify patterns and flag potential systemic issues.
- Communicate with clients' technical teams and translate technical details into actionable guidance.
- Provide feedback on recurring pain points to inform product and documentation improvements.
- Help build the support function by shaping macros, escalation paths, service-level agreements, and internal playbooks.
- Prior experience at a payments, fintech, or developer-tools company.
- Experience with support ticketing platforms such as Pylon, Zendesk, Intercom, or similar platforms, and internal monitoring or observability tools.
- Exposure to basic scripting with Python or JavaScript for investigating issues.
Astra Finance provides payments infrastructure that enables instant, secure money transfers. Its vertically integrated platform lets developers and businesses embed real-time payment capabilities into their products, handling fast, secure transactions through a scalable network. The company differentiates itself by focusing on infrastructure for real-time payments—offering a developer-friendly, end-to-end solution that companies can integrate rather than standalone consumer services. Astra’s goal is to be the backbone for fast, reliable financial transactions, helping clients move money quickly and safely.
Company Size
11-50
Company Stage
Debt Financing
Total Funding
$45M
Headquarters
Menlo Park, California
Founded
2016
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Simplify's Take
What believers are saying
- Treasury Prime integration adds push-to-card for embedded banking.
- Cross River partnership processes $100M GPV, 650K transfers yearly.
- $10M Series A from FPV Ventures fuels $2B payment run rate.
What critics are saying
- Cross River terminates partnership, cutting debit disbursements immediately.
- Visa Direct hikes fees amid FedNow, eroding card-to-card margins.
- Finastra APIs commoditize developer instant payments within 18 months.
What makes Astra unique
- Proprietary API enables instant card-to-card funding via Visa Direct.
- Vertically integrated platform supports Visa Direct, ACH, RTP, FedNow.
- Embeds real-time payments for developers without compliance burdens.
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Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Stock Options
Paid Vacation
Growth & Insights and Company News
6 month growth
↓ -5%1 year growth
↓ -10%2 year growth
↓ -2%Treasury Prime, an embedded banking software company, announced a strategic collaboration with Astra, a technology company that offers advanced instant payment solutions.With Astra’s technology, Treasury Prime customers now “have access to instant account funding and instant disbursements via push-to-card capabilities.”This feature marks a significant step forward in “streamlining payment processes for banks and enterprises.”By enabling push-to-card transactions, Treasury Prime’s customers “can now provide their end-users with faster and more efficient funding options compared to traditional methods like ACH transfers.”Through the partnership, Astra enables Treasury Prime’s customers “to elevate their customer experiences by facilitating swift account funding for end-users.”Mark Vermeersch, Chief Platform Officer at Treasury Prime, said:“The speed, efficiency, and accessibility of Astra’s transfer technology, coupled with our embedded finance marketplace, stand to transform the way businesses and end users conduct transactions, paving the way for a more dynamic and connected financial landscape.”Gil Akos, co-founder and CEO at Astra, said:“Instant payments technology represents the future of financial transactions, offering instant access to funds with heightened efficiency, security, and convenience. Through this collaboration with Treasury Prime, we look forward to empowering businesses to embrace the power of instant transactions, driving growth, enhancing customer experiences, and fostering financial inclusion.”This partnership comes on the heels of Treasury Prime’s recent partnership announcements with Sardine and Checkout.com, “further building out the firm’s industry leading partner marketplace.”Earlier this year, Treasury Prime introduced OneKey Banking, a multi-bank solution, and closed a successful $40 million Series C funding round.As covered last month, Treasury Prime, a embedded banking software company, today announced its strategic partnership with Liberty Bank, N.A., a full-service commercial bank supporting markets across California, to offer innovative embedded banking solutions to customers in the fintech space.Through the collaboration, Liberty Bank, N.A. will work “with businesses on the Treasury Prime platform to create new channels for end users to interact and consume its comprehensive suite of financial services, including Deposit Accounts, ACH, and Wires.”
SAN FRANCISCO, Sept. 18, 2023 /PRNewswire/ -- Treasury Prime , a leading embedded banking software company, announced today a strategic collaboration with Astra , a technology company that offers advanced instant payment solutions. With Astra's technology, Treasury Prime customers now have access to instant account funding and instant disbursements via push-to-card capabilities.This new feature marks a significant step forward in streamlining payment processes for banks and enterprises. By enabling push-to-card transactions, Treasury Prime's customers can now provide their end-users with faster and more efficient funding options compared to traditional methods like ACH transfers. Through the partnership, Astra enables Treasury Prime's customers to elevate their customer experiences by facilitating swift account funding for end-users."The speed, efficiency, and accessibility of Astra's transfer technology, coupled with our embedded finance marketplace, stand to transform the way businesses and end users conduct transactions, paving the way for a more dynamic and connected financial landscape," said Mark Vermeersch, Chief Platform Officer at Treasury Prime."Instant payments technology represents the future of financial transactions, offering instant access to funds with heightened efficiency, security, and convenience. Through this collaboration with Treasury Prime, we look forward to empowering businesses to embrace the power of instant transactions, driving growth, enhancing customer experiences, and fostering financial inclusion," said Gil Akos, co-founder and CEO at Astra.This partnership comes on the heels of Treasury Prime's recent partnership announcements with Sardine and Checkout.com, further building out the firm's industry leading partner marketplace
SAN FRANCISCO--(BUSINESS WIRE)--Astra, a leading provider of instant payments infrastructure in the U.S., was named to the Embedded Fintech 50, a list launched by GGV Capital in partnership with Crunchbase, to recognize the most promising fintech companies in the eyes of startup investors.GGV Capital convened 57 investment firms to nominate and vote on the 50 honorees. Having raised more than $12 billion collectively, the Embedded Fintech 50 demonstrates the enthusiasm of venture capital investors in the growth and innovation of this sector. In celebration, honorees will ring the Closing Bell at the Nasdaq MarketSite today.“As the financial landscape continues to evolve, fintechs and other financial services organizations are met with the challenge of providing faster account funding to their users, which comes with a slew of hurdles around product engineering, compliance overhead, and payment operations,” said Gil Akos, co-founder and CEO of Astra. “At Astra, we have successfully pioneered a solution that fills this critical industry gap, enabling businesses to provide fast, secure, and frictionless transfers. This incredible honor from GGV Capital underscores our team’s dedication to continuous innovation for embedded payment capabilities, and we are thrilled to be recognized amongst the other impressive fintech companies on this list.”Through a suite of pre-built automations, transfer orchestration between banks, and integrated anti-fraud, Astra’s vertically integrated API enables developers to achieve a level of efficient financial functionality that was previously unattainable. Astra’s solution makes it simple and straightforward to add accelerated and risk mitigated transfers into any application.To date, Astra has completed more than $250 million of automated transfers with a 99.997% success rating – a 1,000X improvement over standard ACH failure rates
Astra, a leading provider of instant card-to-card funding as a service in the U.S., today announced a $10 million Series A funding round led by FPV Ve
Astra, a San Francisco, CA-based provider of instant card-to-card funding as a service in the U.S., raised $10M in Series A funding