Full-Time

API Support Specialist

Astra

Astra

11-50 employees

Real-time payment infrastructure for developers

Compensation Overview

$70k - $90k/yr

Remote in USA

Remote

Category
Customer Experience & Support (1)
Required Skills
Python
JavaScript
Postman
Webhooks
SQL
Zendesk
Observability
REST APIs
OAuth

Get referred to Astra

See people who can refer or advise you

Requirements
  • 1-3 years of experience in a technical support, API support, or technical customer-facing role, ideally in fintech, payments, or another API-first product.
  • Ability to read API documentation, logs, and error responses and troubleshoot integration issues methodically.
  • Familiarity with REST APIs, webhooks, and common authentication patterns, including API keys and OAuth.
  • Ability to explain technical concepts clearly to technical and non-technical audiences.
  • Ability to prioritize multiple open tickets with different urgency levels.
  • A structured, checklist-minded approach to troubleshooting and sound judgment about when to escalate issues.
  • Comfort using basic scripting and tooling, including SQL queries, API testing tools such as Postman, and log searching; production coding is not required.
Responsibilities
  • Own and resolve inbound technical support tickets across the client base, including API errors, integration questions, configuration issues, and transaction discrepancies.
  • Meet defined response and resolution service-level agreements, prioritizing by severity and client impact.
  • Triage incoming issues and route account-specific complexity to the appropriate Technical Account Manager and suspected platform-wide or systemic issues to engineering.
  • Maintain and grow the internal knowledge base and runbooks by documenting resolutions.
  • Monitor ticket trends to identify patterns and flag potential systemic issues.
  • Communicate with clients' technical teams and translate technical details into actionable guidance.
  • Provide feedback on recurring pain points to inform product and documentation improvements.
  • Help build the support function by shaping macros, escalation paths, service-level agreements, and internal playbooks.
Desired Qualifications
  • Prior experience at a payments, fintech, or developer-tools company.
  • Experience with support ticketing platforms such as Pylon, Zendesk, Intercom, or similar platforms, and internal monitoring or observability tools.
  • Exposure to basic scripting with Python or JavaScript for investigating issues.

Astra Finance provides payments infrastructure that enables instant, secure money transfers. Its vertically integrated platform lets developers and businesses embed real-time payment capabilities into their products, handling fast, secure transactions through a scalable network. The company differentiates itself by focusing on infrastructure for real-time payments—offering a developer-friendly, end-to-end solution that companies can integrate rather than standalone consumer services. Astra’s goal is to be the backbone for fast, reliable financial transactions, helping clients move money quickly and safely.

Company Size

11-50

Company Stage

Series A

Total Funding

$45M

Headquarters

Menlo Park, California

Founded

2016

Get referred to Astra

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • DoorDash Crimson launched July 22, 2026, giving Astra visible high-volume production traffic.
  • Treasury Prime's 2026 partnership page still markets Astra for instant funding and disbursements.
  • Astra's February 2026 funding and August 2026 product updates signal active platform expansion.

What critics are saying

  • DoorDash concentration risk is immediate; one marquee customer can dominate revenue.
  • Treasury Prime, Checkout.com, and Sardine compete for the same embedded-payments stack.
  • Payments failures, fraud, or compliance breaches would instantly damage Astra's bank and card partners.

What makes Astra unique

  • February 2026 Nyca investment backed Astra's vertically integrated Payments Cloud.
  • Astra unifies Visa Direct, Mastercard Send, RTP, FedNow, and ACH through one API.
  • DoorDash Crimson chose Astra in July 2026 for instant deposits and treasury automation.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Stock Options

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

-12%

1 year growth

-16%

2 year growth

-14%
Astra
Jul 1st, 2026
DoorDash launches instant deposits for DoorDash Crimson with Astra.

DoorDash launches instant deposits for DoorDash Crimson with Astra. Co-founder, CEO San Francisco, CA - July 2026 Astra's Payments Cloud now powers instant deposits for DoorDash Crimson, DoorDash's banking product designed for Dashers. DoorDash Crimson provides financial services and on-demand access to earnings for the Dasher community. With instant deposits running on Astra's Payments Cloud, Dashers can now add funds from external accounts in real time using Visa Direct and Mastercard Send, expanding how and when they can use their DoorDash Crimson Visa(R) Debit Card for everyday spending. DoorDash Crimson integrated Astra's payments infrastructure to enable real-time access to funds while reducing the operational complexity that often comes with supporting faster payments. The integration includes payment execution, workflow automation, optimized card authorization, embedded risk controls, and automated treasury functionality, helping ensure secure and reliable instant settlement at scale. "We chose Astra because their platform architecture combines instant payments with automated treasury capabilities in a single system," said Nancy Yang, Director, Strategy & Operations at DoorDash. "The ease of integration and consistent performance gave us confidence we could support DoorDash Crimson at scale." Astra's Payments Cloud provides a unified infrastructure layer connecting major payment rails including Visa Direct, Mastercard Send, RTP, FedNow, and ACH, through a single API. Companies building financial products don't need to stitch together multiple vendors or manage settlement complexity in-house. They connect to Astra and move money. "DoorDash operates at a scale where reliability and speed are critical," said Gil Akos, CEO of Astra. "Velocity matters. Reliability matters. And when you're processing transfers for millions of people who depend on their Dasher income, there's no room for lag. We built the Payments Cloud to provide infrastructure that makes real-time money movement dependable and straightforward for teams building modern financial products." The launch reflects a broader shift toward real-time payments infrastructure that behaves more like a cohesive product rather than a collection of separate applications and tools. Platforms increasingly want integrated workflows that reduce operational burden while giving users faster access to their money - and that is exactly what Astra delivers. About Astra Astra is the Payments Cloud, a vertically integrated platform that powers real-time money movement for modern businesses through a single, unified API. By handling the hardest parts of payments out of the box, from multi-rail access and treasury automation to security and compliance, Astra helps companies launch faster, scale confidently, and turn payments into a competitive advantage. Disclosure DoorDash is a technology company, not a bank. Banking services provided by Starion Bank, Member FDIC. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Deposit Account and Card. If you have any questions regarding your Deposit Account or Card, you should consult your Deposit Account Agreement and Fee Schedule found in the Crimson Hub of the Dasher mobile app, on the DoorDash Crimson website at doordashcrimson.com, or contact Astra Inc. toll-free at 1-855-973-1040. Starion Bank does not endorse or sponsor and is not affiliated with third-party products or services offered or advertised by DoorDash.

Crowdfund Insider
Sep 19th, 2023
Treasury Prime Announces Integration With Astra To Bring Real Time Payment Capabilities

Treasury Prime, an embedded banking software company, announced a strategic collaboration with Astra, a technology company that offers advanced instant payment solutions.With Astra’s technology, Treasury Prime customers now “have access to instant account funding and instant disbursements via push-to-card capabilities.”This feature marks a significant step forward in “streamlining payment processes for banks and enterprises.”By enabling push-to-card transactions, Treasury Prime’s customers “can now provide their end-users with faster and more efficient funding options compared to traditional methods like ACH transfers.”Through the partnership, Astra enables Treasury Prime’s customers “to elevate their customer experiences by facilitating swift account funding for end-users.”Mark Vermeersch, Chief Platform Officer at Treasury Prime, said:“The speed, efficiency, and accessibility of Astra’s transfer technology, coupled with our embedded finance marketplace, stand to transform the way businesses and end users conduct transactions, paving the way for a more dynamic and connected financial landscape.”Gil Akos, co-founder and CEO at Astra, said:“Instant payments technology represents the future of financial transactions, offering instant access to funds with heightened efficiency, security, and convenience. Through this collaboration with Treasury Prime, we look forward to empowering businesses to embrace the power of instant transactions, driving growth, enhancing customer experiences, and fostering financial inclusion.”This partnership comes on the heels of Treasury Prime’s recent partnership announcements with Sardine and Checkout.com, “further building out the firm’s industry leading partner marketplace.”Earlier this year, Treasury Prime introduced OneKey Banking, a multi-bank solution, and closed a successful $40 million Series C funding round.As covered last month, Treasury Prime, a embedded banking software company, today announced its strategic partnership with Liberty Bank, N.A., a full-service commercial bank supporting markets across California, to offer innovative embedded banking solutions to customers in the fintech space.Through the collaboration, Liberty Bank, N.A. will work “with businesses on the Treasury Prime platform to create new channels for end users to interact and consume its comprehensive suite of financial services, including Deposit Accounts, ACH, and Wires.”

PR Newswire
Sep 18th, 2023
Treasury Prime Announces Integration With Astra To Bring Real Time Payment Capabilities To Customers

SAN FRANCISCO, Sept. 18, 2023 /PRNewswire/ -- Treasury Prime , a leading embedded banking software company, announced today a strategic collaboration with Astra , a technology company that offers advanced instant payment solutions. With Astra's technology, Treasury Prime customers now have access to instant account funding and instant disbursements via push-to-card capabilities.This new feature marks a significant step forward in streamlining payment processes for banks and enterprises. By enabling push-to-card transactions, Treasury Prime's customers can now provide their end-users with faster and more efficient funding options compared to traditional methods like ACH transfers. Through the partnership, Astra enables Treasury Prime's customers to elevate their customer experiences by facilitating swift account funding for end-users."The speed, efficiency, and accessibility of Astra's transfer technology, coupled with our embedded finance marketplace, stand to transform the way businesses and end users conduct transactions, paving the way for a more dynamic and connected financial landscape," said Mark Vermeersch, Chief Platform Officer at Treasury Prime."Instant payments technology represents the future of financial transactions, offering instant access to funds with heightened efficiency, security, and convenience. Through this collaboration with Treasury Prime, we look forward to empowering businesses to embrace the power of instant transactions, driving growth, enhancing customer experiences, and fostering financial inclusion," said Gil Akos, co-founder and CEO at Astra.This partnership comes on the heels of Treasury Prime's recent partnership announcements with Sardine and Checkout.com, further building out the firm's industry leading partner marketplace

Business Wire
Feb 1st, 2023
Astra Named To Ggv Capital’S Inaugural Embedded Fintech 50 List

SAN FRANCISCO--(BUSINESS WIRE)--Astra, a leading provider of instant payments infrastructure in the U.S., was named to the Embedded Fintech 50, a list launched by GGV Capital in partnership with Crunchbase, to recognize the most promising fintech companies in the eyes of startup investors.GGV Capital convened 57 investment firms to nominate and vote on the 50 honorees. Having raised more than $12 billion collectively, the Embedded Fintech 50 demonstrates the enthusiasm of venture capital investors in the growth and innovation of this sector. In celebration, honorees will ring the Closing Bell at the Nasdaq MarketSite today.“As the financial landscape continues to evolve, fintechs and other financial services organizations are met with the challenge of providing faster account funding to their users, which comes with a slew of hurdles around product engineering, compliance overhead, and payment operations,” said Gil Akos, co-founder and CEO of Astra. “At Astra, we have successfully pioneered a solution that fills this critical industry gap, enabling businesses to provide fast, secure, and frictionless transfers. This incredible honor from GGV Capital underscores our team’s dedication to continuous innovation for embedded payment capabilities, and we are thrilled to be recognized amongst the other impressive fintech companies on this list.”Through a suite of pre-built automations, transfer orchestration between banks, and integrated anti-fraud, Astra’s vertically integrated API enables developers to achieve a level of efficient financial functionality that was previously unattainable. Astra’s solution makes it simple and straightforward to add accelerated and risk mitigated transfers into any application.To date, Astra has completed more than $250 million of automated transfers with a 99.997% success rating – a 1,000X improvement over standard ACH failure rates

Business Wire
Oct 17th, 2022
Astra Secures $10 Million in Series A Funding with a $30 Million Line of Credit

Astra, a leading provider of instant card-to-card funding as a service in the U.S., today announced a $10 million Series A funding round led by FPV Ve