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Full-Time

SMB Account Executive

Posted on 8/6/2024

Deft

Deft

11-50 employees

Managed cloud data center services provider

Data & Analytics
Enterprise Software

Compensation Overview

$60k - $70kAnnually

Junior, Mid

Remote in USA

Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Customer Service
Requirements
  • Proven track record in SMB sales or account management.
  • Strong ability to manage multiple demands, tasks, and projects independently.
  • Excellent communication, negotiation, and presentation skills.
  • Technological aptitude with the ability to understand and articulate solutions preferred.
  • Bachelor’s degree in business administration, Marketing, or related field preferred.
  • Ability to thrive in a dynamic, team-oriented environment focused on delivering exceptional customer service.
Responsibilities
  • Use CRM tools to manage your assigned book of business, documenting customer interactions, needs, and projects to support a strategic approach.
  • Identify growth opportunities within your client base and propose suitable solutions that align with their business objectives.
  • Schedule and conduct meetings to present solutions and address customer needs through various channels.
  • Become proficient in Summit's systems for quotes, CRM entry, and account management to streamline transactions and ensure accuracy.
  • Collaborate closely with the Sales Development team to provide tailored solutions and support customer expansion initiatives.
  • Perform additional duties as assigned to support growth and enhance customer satisfaction.
  • Drive new business acquisition and expand relationships with existing SMB clients, achieving targeted revenue growth.
  • Utilize Summit's portfolio to deliver solutions that effectively meet the diverse needs of SMB clients.
  • Strategically manage customer relationships to enhance satisfaction and foster long-term loyalty.
  • Coordinate effectively with all departments to ensure customer needs are met promptly and efficiently.
  • Negotiate pricing in line with company policies to maximize value and customer satisfaction.

Deft specializes in managed cloud data center services, offering solutions such as AWS, Azure, multi-cloud options, colocation, and disaster recovery. Their services help businesses optimize their IT infrastructure, making it more efficient and reliable. Deft manages the setup, maintenance, and optimization of IT systems, allowing clients to focus on their core operations without the technical burden. They cater to a wide range of clients, from small businesses to large enterprises, and charge for their managed services, which include everything from initial setup to ongoing support. Deft differentiates itself by maintaining a risk-based, safety-first approach to ensure operational continuity, adhering to safety protocols in their facilities. Their goal is to be a trusted advisor in the IT services industry, helping clients strategize, design, build, operate, and optimize their IT environments.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Elk Grove Village, Illinois

Founded

1999

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition by Summit could provide Deft with additional resources and market reach, enhancing growth opportunities.
  • Deft's comprehensive suite of services ensures clients' IT systems are optimized and running smoothly, which can lead to high customer satisfaction and retention.
  • Their commitment to safety protocols in data centers and corporate facilities can attract clients who prioritize operational continuity and risk management.

What critics are saying

  • Integration challenges post-acquisition by Summit could disrupt Deft's operations and service quality.
  • The highly competitive IT services market requires continuous innovation to maintain a competitive edge, posing a risk if Deft fails to keep up.

What makes Deft unique

  • Deft's comprehensive managed services model allows businesses to offload the complexities of IT infrastructure management, unlike competitors who may only offer piecemeal solutions.
  • Their focus on a risk-based, safety-first approach ensures operational continuity, which is a significant advantage in the IT services market.
  • Deft's ability to provide multi-cloud solutions, including AWS and Azure, sets them apart from providers who may specialize in only one platform.
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