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Relationship Manager
Updated on 11/1/2023

501-1,000 employees

People success platform
Company Overview
Lattice stands out as a comprehensive people management platform, integrating various HR functions like performance reviews, employee engagement, goal-tracking, and career development into a single system, thus simplifying the HR tech stack. The company's mission to make work meaningful aligns with its culture of fostering high performance and engagement among its teams. With a focus on optimizing talent utilization, Lattice demonstrates industry leadership in the HR technology sector.

Company Stage

Series F

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
Sales & Account Management
  • 1-3 years of applicable, relevant sales experience
  • Excellent communication, negotiation, and forecasting skills
  • Experience working in a B2B SaaS environment is required, experience working with the HR Technology space is preferred
  • Excellent negotiation and accurate forecasting skills required
  • Experience carrying a revenue target or quota with the ability to develop compelling strategies that deliver results is required
  • Demonstrated ability to find and manage high-level business in an evangelistic sales environment, including
  • Ability to gather and use data to inform decision-making and persuade others
  • Ability to assess business opportunities and read prospective buyers
  • Ability to orchestrate the closure of business with an accurate understanding of prospect needs
  • Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
  • Proficiency with tools including Salesforce, Gainsight, Drift, Google Suite, and Slack
  • Build relationships with key decision makers and stakeholders across a dedicated customer base
  • Drive customer decision-making by achieving a shared vision and proactively considering the value propositions that tie all stakeholders together
  • Drive customer growth by proactively identifying opportunities to deliver greater customer value
  • Operate with a high level of customer orientation including, but not limited to
  • Researching customers' businesses and preparing thoughtful questions and insights in advance of customer meetings
  • Asking layered, open-ended questions to understand and clarify customers' objectives and challenges beyond surface-level detail
  • Adapting and shifting communication style and content to fit the needs of different stakeholders
  • Leading with solutions, not products, when making recommendations aligned to customer objectives
  • Engaging customers consistently to confirm and clarify value and adapt a strategy when needed to optimize ROI
  • Sell with integrity while also thinking commercially including, but not limited to
  • Applying business acumen when crafting & negotiating commercial agreements
  • Using data and insights to support investment recommendations or overcome customer objections
  • Proactively mitigating churn risk by adopting a holistic, customer-centric approach
  • Applying business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens
  • Mapping all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
  • Maintain joint accountability with cross-functional teams for customer success
  • Consistently practice humility - seeking guidance from colleagues when faced with novel challenges or untested scenarios
  • Maintain discipline in territory and account planning, forecasting, quota attainment, and using the CRM and other sales tools