The VP of Insurance Operations will provide operational leadership for the Pearl NY office, ensuring high customer satisfaction and operational efficiency.  Responsible for managing company resources, including physical office space, and adherence to regulatory and compliance requirements.  Serves as lead client administrative contact, continuously reinforcing the value proposition of our business partnership and translating our service functions into demonstrable reasons for contract renewal

Your Impact:

• Significantly contributes to the development and implementation of strategies to improve operational effectiveness, promote staff development, and achieve profitability targets. 
• Accountable for business unit structure, budget and results relating to Life & Health claims adjudication, Personal Lines service and premium billing.
• Serves as a primary liaison with insurance carrier and client contacts regarding policy administration, reporting and audit activities. Cultivates positive, supportive relationships to reinforce a strong partnership commitment.
• Works with direct reports to establish and monitor business unit KPIs in support of achieving or exceeding client service expectations. 
• Collaborates with SVP Sales, Marketing, and insurance carrier contacts to identify new products, services, and concepts for presentation to client contacts. Leverages client contacts to get desired positioning or revenue-generating decisions made. Participates in annual and other periodic meetings with client and carriers to review plan experience, financial results, and performance metrics. Discusses the need for plan changes, additions and/or rate action
• Works collaboratively with Accounting staff to resolve premium billing issues, provide resolution for escalated problems, service errors or anomalies.
• Reviews financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. 
• Maintains a working knowledge of customer service “best practice” models, client contract provisions and business requirements, applicable state and federal regulations and other industry standards/updates.
• Keeps abreast of current industry trends through attendance at industry/client conferences, Internet research, competitor analysis and review of industry-related publications.

Supervisory Responsibilities

• Direct supervision for the Personal Lines Customer Service Director and Claims Administration Manager.
• Maintains a working knowledge of tools used to support administration of services for clients, with an ability to train new and existing employees in system use and optimization.
• Engages with direct reports, call center management and business analyst resources to optimize customer service delivery, improve retention and drive process efficiency.
• Carries out supervisory responsibilities in accordance with the Company’s policies, procedures, and applicable laws which include but are not limited to all the following:
  • interviewing, hiring, promoting, and training
  • planning, assigning, directing, and approving work assignments
  • performance appraisals, recognition, and disciplinary actions
  • addressing criticisms, conflict resolution, and compensation adjustment recommendations

Successful Candidates Will Have:

• Bachelor’s degree in business management, marketing, or a related field.
• 5+ years of industry related leadership experience in insurance operations, insurance management, and/or insurance administration.
• Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization.
• Life and Health, Accident, Personal Lines, and Property and Casualty insurance licenses preferred.

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected annual pay range for this position is $109,400 to $120,000 plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

One80 Intermediaries is a privately held firm with offices throughout the US and Canada.  As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business.  Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, we were ranked 14th largest broker in the U.S. by Business Insurance. 

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

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