Full-Time

Financial Health Business Banking Specialist

Posted on 5/15/2024

Monzo

Monzo

1,001-5,000 employees

Mobile banking app with comprehensive financial tools

Fintech

Mid

Remote in UK

Requirements
  • In-depth knowledge of Collections and Recoveries strategies within the small business lending Space
  • Deep understanding of collections and recoveries, processes, industry best practices, and regulatory requirements
  • Experience in small and medium-sized business lending
  • Dynamic energy to improve products and help ship changes to customers
  • Strong communicator with the ability to articulate decision points
  • Experience in project management and coordination across teams
  • Ability to collaborate in a team with diverse skill-sets and personality types
  • Working understanding of UK lending regulations
  • Highly motivated to bring positive impact to customers and the company
Responsibilities
  • Building collections and recoveries processes and policies for Business Banking products
  • Developing customer engagement strategy for businesses in financial difficulty
  • Developing litigation strategy with the Legal team
  • Leading continuous development and improvement of processes, structures, and capabilities
  • Establishing baseline MI to monitor portfolio health and customer outcomes

Monzo Bank specializes in providing a comprehensive mobile banking experience, integrating features like real-time notifications, automatic savings, and multi-account finance management. This focus on creating a seamless, secure user interface, combined with a 24/7 customer support, reflects an environment that prioritizes both innovation and customer satisfaction. Working here offers the opportunity to be at the forefront of digital banking technology, enhancing how consumers manage their finances efficiently and securely.

Company Stage

Series I

Total Funding

$1.5B

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

14%

1 year growth

40%

2 year growth

75%

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave