At Synack, we create technology that unleashes the best cybersecurity talent to secure our digital world.

Headquartered in Silicon Valley, we protect leading global organizations by reducing companies’ security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world’s best and most trusted team of ethical hackers who test through our powerful and controlled platform to deliver real security without compromise.

Backed by top-tier venture capital firms including Kleiner Perkins Caufield & Byers, Microsoft, and Google Ventures, Synack’s mission is to leverage global security talent coupled with advanced technology to help enterprises discover security vulnerabilities before they become business problems. Discover the possibilities at Synack!

We are looking for a talented Customer Success Manager that will be responsible for driving positive business outcomes for our clients.  You will be responsible for developing customer relationships that promote retention and loyalty.   You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. 

Sounds interesting? Keep reading...

Here’s what you’ll do

• Manage the client relationship against customer success key performance indicators
• Serve as the client’s Synack advocate and expert in aligning Synack solutions with client needs
• Foster a strategic relationship with the client for future growth and opportunities
• Maintain oversight of the managed client’s portfolio: our success, alignment of objectives, and other client needs
• Own the full relationship as required to guarantee renewal for supported clients and manage towards those renewal goals
• Manage a book of business within your region and contribute to the success and growth within the region

Here’s what you’ll need

• Broad cyber security experience
• Bilingual English/Spanish experience is required
• Customer first mindset
• Strong communication skills for collaboration with tactical client members and management teams
• Account management experience to identify cross-selling and up-selling opportunities within targeted major accounts
• Proven ability to partner with and influence C-Level Executives at enterprise clients
• Previously supported a book of 40+ clients

Ready to join us?

Synack is committed to embracing diversity. Our people are our strength.  Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. We strive to be inclusive of Race, Ethnicity, Religion, Sex, LGBTQ+, Veterans, Disabilities, and Age.  Synack welcomes you!

As a candidate, Synack cares about your privacy. Please view our candidate privacy policy here.

(£121942/yr - £162590/yr) Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits.

For more details about our benefits, please see here. Then for the Employer code, enter: synack