Executive Support Engineer

GEICO is seeking a highly motivatedExecutive Support Engineerto provide direct support for the Executive Leadership Team (ELT) and Sr Director+.  Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission.

The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills,problem-solving abilities, and a deep understanding of technology and executive-level support requirements. TheExecutive Support Engineer will ensure that our ELT and Sr Director+ leaderscan perform their roles efficiently and effectively, with minimal technical interruptions. 

Position Responsibilities:

Technical Support:

• Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.

• Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.

• Set up and maintain laptops, , mobile devices, and other peripherals for executives. (Microsoft Office and MaciOS, Webex, Zoom,Slack, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards)

• Support IT special projects, office moves, data recovery, hardware, software testing

Collaboration and Communication:

• Work closely with the Tech team to ensure seamless support and integration of executive technology needs.

• Communicate technical information clearly and effectively to non-technical stakeholders.

• Maintain a high level of professionalism and confidentiality.

Technology Management:

• Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.

• Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.

• Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings.

• Monitor and maintain executive software licenses and subscriptions.

Proactive Support:

• Anticipate and address potential technical issues before they impact executives.

• Conduct regular maintenance and updates on executive devices and office equipment.

• Provide training and support on new technologies and tools as needed.

Documentation and Reporting:

• Maintain detailed records of support requests and resolutions.

• Generate regular reports on support activities and identify trends or areas for improvement.

• Document and update standard operating procedures related to executive support.

Basic Qualifications:

• Bachelor’s degree in computer science, Information Systems, or equivalent education and work experience  

• At least 5 years’ experiencein Tech supporting Executives/C Suite

• At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments 

Preferred Qualifications:

• Excellent verbal and written communication skills

• Strong demonstrative problem-solving skills 

• Understanding of computing devices, operating systems, software installation and administration 

• Professional experience with VOIP, mobile technologies, and network environment

• CompTIA Certifications:  IT Fundamentals+, A+, Network+, Cloud+, Security+

• Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals

• Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional

• Familiarity with cybersecurity best practices and data protection regulations.