Case Manager

Salary Range: 31 to 33 (Currency: USD) (Pay period: per-hour-wage)

Essential Duties and Responsibilities:

• Provide trauma-informed, client-centered case management to a diverse caseload (TAY, reentry, recovery, 
  unhoused, and marginalized individuals).
• Conduct comprehensive psychosocial assessments, needs evaluations, and individualized service plans.
• Maintain consistent, meaningful engagement through one-on-one meetings, community outreach, and 
  crisis intervention.
• Support participants in navigating systems, including workforce development, education, housing, 
  healthcare, and legal services.
• Collaborate with job developers, training coordinators, facilitators, and partner agencies to align client 
  goals with employment opportunities.
• Prepare clients for job readiness, including resume building, interview preparation, workplace 
  expectations, emotional intelligence and soft skills development.
• Track and support progress through training programs, internships, apprenticeships, and job placements.
• Maintain accurate, timely case notes, individualized service plans, and progress reports in accordance with 
  agency and funder requirements.
• Track outcomes, data, and service utilization using internal and external fund reporting systems.
• Participate in case conferencing, team meetings, and program evaluation processes.
• Design, research, deliver, and facilitate workshops and training sessions. This case manager will be 
  expected to teach classes and lead workshops.

Minimum Qualifications:

• 2+ years providing outreach, navigation, and low threshold to intensive case management services to high-risk populations, including knowledge of stabilization, shelter, housing, and substance use disorder 
  treatment centers.
• 3–5 years of direct case management experience with high-barrier populations.
• Demonstrated experience working with: Transitional-age youth (TAY), Justice-involved/reentry 
  populations, individuals in recovery, unhoused or housing-insecure individuals, marginalized and 
  underserved communities
• Must have strong de-escalation, motivational interviewing, overdose reversal, data collection, and case 
  note skills, knowledge, and experience.
• Experience providing street-based outreach services in urban settings and homeless encampments.
• Ability to read, write, collect data, and document case notes to the expected professional standards.
• Ability to establish and maintain effective collaborative relationships across Glide programs as well as with 
  city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States 
  States.
• Must be able to successfully engage clients in services and retention through the application of 
  motivational interviewing, risk reduction counseling, and strength-based counseling techniques.
• Must understand the social determinants of health and how they impact people experiencing 
  homelessness and unemployment, actively engaged in drug use, and proximate stressors.
• Must be able to provide radically inclusive, unconditionally loving, culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.
• Exceptionally strong communication and trust-building skills are required, including comfort 
  and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, 
  street outreach, etc.)

Preferred Qualifications:

• Bachelor’s degree in social work, Psychology, or human services
• Trauma-Informed Care Certification
• CPR/First Aid Certification
• Nonviolent Crisis Intervention (CPI) or De-escalation Training
• Mental Health First Aid
• Mandated Reporter Certification