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Senior Community Manager
Confirmed live in the last 24 hours
San Francisco, CA, USA
Experience Level
  • 4-5+ years in Community Management with experience scaling Community Programs
  • A strong communicator and writer. Being successful in this role will require you to be incredibly empathetic and excel at both internal and external communication
  • Passion about being a community and customer advocate. You understand why customer voices are so important and are eager to share those insights with the rest of the company and advocate for the needs of the Airtable Community
  • Can think strategically, keep multiple initiatives organized, and are willing and eager to roll up your sleeves when needed
  • Expertise working with various online community platforms and tools
  • Experience working at a high-growth company and has flexibility to adapt when priorities change
  • A love for connecting directly with passionate and vocal community members. Must be experienced in building those relationships and comfortable having hard conversations when needed
  • Refine and execute on the community strategy, roadmap, and success metrics
  • Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need
  • Constantly gather and prioritize feedback from the community and bring those insights to the appropriate internal teams, including bringing Community ideas and product requests into our product feedback and roadmap process
  • Identify opportunities to surprise, delight, and show our community members how much we appreciate them
  • Work with the Content, Product, and Support teams on our community content, moderation, and recognition strategy and execution
  • Work cross functionally with marketing to integrate our community programming into our overall GTM motion and establish Community as a key channel for all Airtable teams to connect with and learn from our most engaged customers
  • Measure, analyze, update and track community data, providing timely, regular reporting throughout the company
  • Manage all internal and external community documentation, code of conduct, and community processes
Desired Qualifications
  • Solid understanding of cross departmental functions including Marketing, Technology and Product and the operational know-how to manage and improve our current community platform and tooling. if you're familiar with our Community tool, Khoros

501-1,000 employees

Cloud based software company
Company Overview
Airtable's mission is to democratize software creation by enabling anyone to build the tools that meet their needs. The company operates a cloud collaboration/spreadsheet platform and suite of low-code tools.
  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
  • High deductible health plan available with health savings account contribution
  • Complimentary One Medical membership for individuals and dependents
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
  • Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • 16 weeks of parental leave
  • Annual Learning & Development wallet to support your career development
  • Emergency backup care for dependents
  • Access to financial planning and legal support