Job Description

You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.

The Implementation Consultant will be on the frontlines in driving adoption after a new client joins FieldEdge. You will act as the single point of contact for new clients in representing the entire FieldEdge team. 

• Project manage implementation processes that are often complex
• Use tact and diplomacy to set proper timelines and expectations throughout the implementation process, including both verbal and written communication
• Manage multiple client implementations simultaneously, and prioritize effectively to ensure on-time Go Lives that meet all of the client’s specifications
• Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact
• Exercise attention to detail and technical proficiency to ensure proper migration of customer data from competitor platforms

The average base salary pay range for this position is $50,000 to $60,000 USD.

May be eligible for a discretionary bonus.

Qualifications

• SaaS experience preferred
• Experienced in delivering excellent customer service
• Strong organizational skills, and project management ability
• Technical aptitude – quick to learn new software, and proficient with data work
• A history of going above and beyond
• Team player
• Best-in-class attention to detail

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.