Full-Time
Assistant Customer Service Manager
Posted on 5/11/2026
C&S Wholesale Grocers
5,001-10,000 employees
Wholesale grocery distribution and logistics
No salary listed
Neenah, WI, USA
In Person
 Customer Experience & Support (1) |
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- High School Diploma - General Studies
- Working knowledge of all store systems, including Point of Sale, receiving, Learning Management System, pallet jack certification, etc.
- Specialized Knowledge: Working knowledge of all aspects of front-end operations, as well as the ability to make decisions and provide effective leadership.
- Very strong customer service skills, communication, management/leadership skills, strong decision-making skills, conflict management, and the ability to manage multiple tasks.
- Physical abilities: Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
- Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
- Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
- React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
- Follow and enforce all RCS procedures
- Perform customer intercepts to verify customer satisfaction
- Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance, and ensuring shrink control procedures
- Write the schedule weekly for front-end associates
- Complete merchandising associated with the front-end, and ensure associates are properly informed and trained about all promotions
- Ensure that merchandise returns are fulfilled throughout the day
- Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
- Maintain a friendly, professional, and well-organized image in all areas of the front-end department, including but not limited to the parking lot, vestibule, checkouts, etc.
- Prepare and retain reports/ logs needed for store audit and state inspection purposes
- Maintain supplies for front-end, place orders when needed, and keep inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
- Perform special store-level tasks/projects as assigned by the CSM and store manager
- 1-2 years of previous retail experience in the area of the front-end preferred
C&S Wholesale Grocers distributes food and non-food items to retailers and institutions across the United States. It operates a nationwide network of warehouses and offices that enable efficient procurement, storage, and distribution, helping customers source products at low cost through centralized buying power and logistics expertise. The company differentiates itself by its extensive nationwide warehouse footprint, large product assortment, and economies of scale that lower prices and speed delivery for its wholesale partners. Its goal is to provide reliable, affordable supply chain and procurement solutions to a broad base of retail partners and institutions.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Keene, New Hampshire
Founded
1918
Simplify's Take
What believers are saying
- SpartanNash acquisition consolidates operations across 60 centers boosting efficiency.
- Sol Select targets Hispanic market with 250 SKUs via Sedano's 32 stores.
- Best Yet relaunch expands high-margin private labels amid value-seeking consumers.
What critics are saying
- Baldwin Florida center closure cuts 490 jobs disrupting Winn-Dixie supply by July 2025.
- Antitrust blocks Kroger-Albertsons 579 stores slashing $2.9 billion revenue.
- SpartanNash integration fails causing customer loss to UNFI within 12 months.
What makes C&S Wholesale Grocers unique
- C&S owns Piggly Wiggly and Grand Union brands with 200 corporate stores.
- Supplies over 7,500 independents from 60 nationwide distribution centers.
- Offers comprehensive services including procurement, merchandising, and accounting.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Employee Health & Wellness program
Company News
C&S Wholesale Grocers signs supply agreement with Sedano's Supermarkets. C&S Wholesale Grocers signed a new supply agreement with Sedano's Supermarkets, becoming the primary supplier for the 32-store chain, the Keene, New Hampshire-based wholesaler announced Feb. 2. The agreement provides distribution, transportation, procurement, merchandising and retail services for all Sedano's Supermarkets locations. C&S will supply an expansive assortment and mix to the grocer, which has served the Hispanic community for more than six decades. "We're excited for our partnership with Sedano's Supermarkets - a grocer that has been at the heart of the Hispanic community for more than six decades," said C&S CEO Eric Winn. "The Southeast continues to be an important driver for our long-term growth, and this is another critical partnership that broadens our impact across the region." Sedano's Supermarkets CEO Agustin Herran said the partnership will support the chain's customer-focused mission. "Our stores provide an unparalleled assortment for our shoppers, and we look forward to C&S's partnership in helping us deliver a quality shopping experience to our valued customers for many years to come," Herran said. Southeast expansion strategy. The announcement follows a series of strategic investments in the Southeast. Last year, C&S, as part of a consortium of private investors, acquired The Winn-Dixie Company from Aldi U.S. as part of its commitment to the overall Southeast network. C&S also announced an agreement to acquire the Lumberton distribution center from SpartanNash, then announced and closed on its acquisition of the entire SpartanNash Company. The wholesaler also announced a partnership with Atlantic Grocery Supply to provide wholesale supply solutions to retailers in the Caribbean, Central and South America and partner on sales to Florida-based independent retail customers. "As C&S transforms and expands in the Southeast, our team members are our competitive edge," Winn added. "This is an exciting opportunity to continue driving our legacy of braggingly happy customers in the region as our industry evolves." Established in 1918, the C&S family of companies - including Grocers Supply, Hansen Distribution Group, FreshKo Produce Services, The Davidson Specialty Food Group and SpartanNash - delivers supply chain solutions, products and services to chain, independent and military customers from 60 distribution centers nationwide. C&S operates more than 200 corporate-run grocery stores primarily under the banners D&W Fresh Market, Grand Union, Family Fare, Martin's Super Markets and Piggly Wiggly.
C&S Wholesale Grocers partners with Upside on cash-back offers.
C&S planned to buy nearly 600 stores in that deal to overcome antitrust issues.
Merger Will Enable the Combined Company to More Efficiently Serve Customers and Communities Across the United States; Expected to Make Groceries More Affordable for Millions of Americans KEENE,...
They later reached agreements for C&S Wholesale Grocers to acquire 579 stores and other assets, but regulators reportedly found those plans to be inadequate.