Responsibilities

• Drive DroneDeploy platform adoption, and ensure rapid time to value for our customers
• Work in tandem with your assigned sales counterpart(s) to highlight customer successes and grow subscription revenue
• Monitor activity and identify trends in customer base adoption and utilization to recognize revenue expansion opportunities, identify product champions, and assess potential churn risk
• Monitor and proactively guide customer accounts through the customer lifecycle, from basic product education to committed co-promotional partnership
• Become a trusted reality capture advisor and build relationships with product stakeholders and end-users across your account portfolio 
• Act as the voice of the customer, advocating the customer’s point of view by providing detailed internal feedback to better serve our customers and improve their overall experience and outcomes
• Work closely with the Product team to align the customer base to our R&D initiatives 
• Co-manage the renewals process with your sales counterpart(s) and accurately forecast renewals for revenue planning
• Impart strategic leadership and direction on all aspects of DroneDeploy products and services
• Monitor technical and other product issues to ensure speedy resolution

Requirements

• 3+ years of experience in a B2B customer success, sales, or account management role
• Proven track record of managing and growing enterprise customer relationships
• Experience working in a fast-paced, high-growth B2B SaaS technology environment
• Experience supporting enterprise-level software   
• Data-driven and strategic thinker with a consultant’s mindset and an ability to drive adoption
• Strong organizational, project management, time management, and communication skills
• Exceptional written and verbal communication skills
• Diligence in documenting all customer interactions in CRM and other tools
• Experience working with product support, sales, marketing, and product management teams
• Must be able to travel domestically up to 20% of the time for on-site customer visits
• Able to work between Monday - Friday, 9 am to 5 pm EST
• This role requires a Part 107 license within the first 90-days of employment

Bonus Skills, Experience, Interests

• Experience with Salesforce, Zendesk, Jira, and other similar SaaS products a plus
• Background in architecture, engineering or construction a plus