*We are open to supporting 100% remote work anywhere within the U.S.*

Our professionals help our clients in the Federal Government transform business processes, enhance operational efficiency, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission.

As a ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.

• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

• Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

• This role will support clients within the Department of Homeland Security (DHS) with opportunities to expand support to other defense and security-related organizations. The ServiceNow Developer is responsible for developing, implementing, and administering ServiceNow applications. Specific initiatives and work products that this role supports include:

What you’ll be doing:

• Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.

• Stay current with ServiceNow products, features, and industry trends to drive innovation.

• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.

• Perform unit, system, and integration testing.

• Debug and fix technical problems.

• Support the development of detailed technical documentation.

• Provide demonstrations of developed applications to product owners and end users.

• Participate in platform upgrade activities including regression testing and reconfiguration.

• Ensure the security, scalability, and maintainability of ServiceNow solutions.

What you must have:

• 3 + years of ServiceNow experience supported by ServiceNow certification CSA

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field. or 6 years of work experience may be substituted for a degree

• U.S. Citizenship with a Secret Clearance or a DHS Public Trust due to federal contract requirements.

• 1+ years of experience in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.

• 1+ years of experience with Software Development Lifecycle methodologies, deliverables, and controls.

• Must be able to obtain a DHS Public Trust.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Job Location: This position requires that the job be performed in the United States.  If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

What we’d like you to have:

• Experience with ServiceNow SAP ERP Canvas.

• Experience working in an Agile environment.

• Experience with ServiceNow automated testing framework (ATF).

• Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.

• Experience with web services integration, specifically Mid-Server, SOAP, and REST preferred.

• Agile, SCRUM, or SAFe certifications.

• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.

• Strong analytical, and problem-solving skills.

• Ability to work effectively in a team environment.

• Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.

• Heightened attention to detail when developing technical solutions.

• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong scripting skills in JavaScript and GlideScript

• Strong technical skills, including workflow configuration, and business rule development

• Experience in customizing UI and creating complex workflows

• An understanding of integration techniques with external systems

• Experience troubleshooting and resolving technical issues

• Detail-oriented tendencies with excellent problem-solving and analytical abilities

• The ability to work effectively in a team-oriented, collaborative environment

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

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