Training Officer C&S

JOB SUMMARY

This position is responsible for:Delivering training to new hires and incumbent employees.Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities. Courses include, but are not limited to: New hire and refresher training primarily for Communications and Signals employees, to include all aspects of the Signal system, and also including, but not limited to, special skills such as electronics, computer, mechanical, electrical measurements, and development of test programs; Positive Train Control (PTC); Physical Characteristics; Roadway Worker Safety; and Operating Rules.

DUTIES AND RESPONSIBILITIES

• Prepare, schedule, and deliver training programs.  Includes new hire, regulatory, refresher, and induction training as required.  Includes technical and non-technical training as required. 
• Perform ongoing evaluation of new hire student performance.  Review records and counsel students.  Implement disciplinary action as required, up to and including termination from the program.  Participate on performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues.  For training of incumbent employees, monitor student performance and coordinate with client department(s).
• Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers.  Mentor and team-teach with new Training Officers to facilitate their development as fully-qualified Training Officers capable of independently delivering effective training.  Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback.  When team-teaching with fully-qualified Training Officers, provide regular peer-to-peer feedback.
• Participate in establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required.  Conduct peer observations and provide feedback.  Participate in the identification of best practices for the Department.
• Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements.  Coordinate with other staff performing program development and/or perform program development work as required.  Conduct observations of programs and/or deliver pilots of new or updated programs, and provide documented feedback to the development process. 
• Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s).  Perform other administrative duties as required.
• Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate.  Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions.  Provide additional support to client department(s) as required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• General training and development techniques and practices
• Microsoft Office Suite and/or comparable applications (working knowledge)

Ability to:

• Deliver training in a classroom and field setting
• Achieve appropriate qualification as a trainer
• Model and communicate safe practices in all aspects of work
• Proactively identify and correct unsafe conditions and work practices
• Manage day-to-day activities of trainees
• Build a foundation of communication and partnership
• Change priorities while meeting deadlines
• Keep current with business trends, rules/regulations, and the training implications

Demonstrated:

• Focus on/practice of safety
• Strong leadership skills with the ability to motivate and foster teamwork
• Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills
• Ability to work with minimal supervision
• Appropriate focus on internal and external customers

Must have:

• Ability to work various shifts and locations to support operations 24 hours/7days a week
• Valid Driver’s License

• In-depth knowledge of Metro-North Safety Rules and other Metro-North safety procedures (or equivalent, if from another railroad), Roadway Worker Safety Regulations, OSHA General Industry Standards, and other safe work practices
• Familiar with other applicable regulations
• Strong working knowledge of signal systems maintenance and testing, signal design principles, and signal relay apparatus characteristics and applications
• Strong relevant special skills, such as electronics, computer, mechanical, electrical measurements, and development of test programs
• Interest and ability to apply new technology with minimal training

The following is/are preferred:

Ability to:

• Design, develop, implement, facilitate, evaluate, and measure training and development activities
• Analyze performance problems and implement solutions
• Deliver effective and efficient training processes and services tailored to unique business needs
• Apply information technology to rapidly deliver high-quality training products and services
• Knowledge of Metro-North Operating Rules governing Maintenance of Way
• Familiarity with all types of electronic, mechanical, and electro-mechanical assemblies and test methods
• Familiarity with Metro-North, DOT, and FRA testing requirements and procedures
• Familiar with FRA fall protection regulations

REQUIRED EDUCATION AND EXPERIENCE

• Associate’s Degree in a related field.  Demonstrated equivalent experience, education and/or technical credentials to include two additional years of related experience may be considered in lieu of degree.
• Minimum of 3 years of experience related to the responsibilities of the position.  Related experience includes, but is not limited to, experience working in relevant operating crafts or similar functions, in relevant education/training, in training program development, and/or in management of relevant functions.  Experience may include relevant craft training and qualification periods, as well as education in addition to or beyond the above requirement.
• Experience must include a minimum of one year of supervisory experience in C&S
• Qualified on Roadway Worker Safety, or prior qualification with ability to rapidly requalify
• Familiar with relevant OSHA Safety and Health Regulations

The following is/are preferred:

• Experience in developing and delivering training
• Supervisory experience
• Bachelor’s degree in Electrical Engineering or equivalent experience to include an additional four years of relevant experience
• Relevant post-secondary technical education or certification

BENEFITS

• CommuterAssistance – based on operating MTA agency (complimentary transportation pass within the MTA’s jurisdiction and tax-advantaged accounts)
• Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
• PensionPlans andRetirementSavingsAccounts for eligible employees
• Generous Paid Time Off and Holidays provided.
• Tuition Reimbursement for eligible employees
• Employee Assistance Programs
• MTA Exclusive Employee Discount Programs
• Work Life Services team
• Employee Resource Groups
• Managerial Benefits

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
• Employees driving company vehicleswill be subject to License Monitoring andmust complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• Current employee applicantsshould be in their current position12 months prior to starting a new role and must possess a satisfactory work history,including attendance and discipline record.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employersandencourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If youseekareasonable accommodation for a medical condition or disability, or for a religious practice or observance,to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.