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Support Engineer
Posted on 7/20/2022
INACTIVE
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Data Science
Jupyter
SQL
Python
Requirements
  • 3+ years experience in a Support Engineering or similar client-facing technical roles
  • Experience with working across several teams (technical and non-technical) in a cross-functional role
  • Experience with explaining technical concepts to non-technical stakeholders
  • Strong written and verbal communication skills
  • A passion for unblocking others and finding solutions
  • Demonstrate an ability to write SQL queries and leverage SQL for troubleshooting
  • Demonstrate an ability to visualize and analyze data (Notebooks preferred; spreadsheets ok)
  • Familiarity with at least one programming language (Python preferred)
  • Basic proficiency with Shell scripting and command-line utilities
  • Well-versed in reading code, technical documentation, and stack traces
  • BS in Computer Science, Analytics or related field, or equivalent experience
Responsibilities
  • You will triage failed deliveries and data issues - reproducing customer issues, using your data analysis skills to assess scope of impact, and work closely with Product and Engineering to resolve
  • Ensure Customer Success team members are unblocked and informed regularly of updates
  • Serve as the primary technical support for customers, engaging other teams (Product, Solutions Architect, Analytics) as needed
  • Develop troubleshooting guides and notebooks
  • Improve data quality and delivery monitoring
Desired Qualifications
  • Experience with Grafana, Prometheus or similar monitoring technologies
  • Experience leveraging Notebooks (Databricks, Jupyter, etc.) for data analysis
  • An understanding of Location/GIS industries and data
  • Experience working with Big Data
  • Experience supporting Enterprise SaaS customers
Foursquare

201-500 employees

Location technology platform
Company Overview
Foursquare's mission is to build the most trusted, independent platform for understanding how people move through the real world.
Benefits
  • Learning and development programs from individual contributors to managers
  • Individual, professional coaching for all full-time employees
  • Flexible time off - rest and recharge when you need it!
  • Comprehensive and competitive health, vision, dental, life insurance
  • 401(k) with company match
  • Home office setup: you get all necessary hardware and internet reimbursement
  • Family planning programs via Carrot and Maven
  • Employee Resource Groups to help you stay connected
Company Values
  • Embrace growth
  • Champion our differences
  • Lead with trust
  • Build connection
  • Invent the future