Family Coach

Initial Posting Date:

10/02/2025

Application Deadline:

10/09/2025

Agency:

Department of Human Services

Salary Range:

$4,409 - $6,420

Position Type:

Employee

Position Title:

Family Coach (Human Services Case Manager) - Bilingual English/Spanish Required

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.

Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable families? Are you an innovative, compassionate, and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our Family Engagement team, and we sincerely hope you consider joining us.

Summary of Duties

As a Family Coach (Human Services Case Manager), you will:

• Provide person-centered, strength-based practice to assist families transitioning into a state of independence.

• Engage families in many different ways including but not limited to individual and family assessments; identification of goals and a path off state assistance; identification of individual and family strengths; collaboration with other state agencies, community organizations and resources.

• Support both the adult’s and family's needs to attain the goal of employment.

• Provide referrals, promote services and motivate the adult towards employment.

• Develop and maintain a base knowledge of employment services, contractors, and community services to meet the employment needs of the family.

• Actively seek to provide culturally appropriate services where individuals are treated with respect and compassion and in a manner that recognizes, affirms and values the worth of children, individuals, families and communities.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

• An Associate's degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field.

Essential Attributes

We are looking for candidates with:

• Motivational interviewing experience.

• Experience with organizational skills.

• Experience working with a diverse population.

• Experience with trauma information practice and providing crisis intervention.

Attention all candidates!

An attached cover letter is required in order to be considered for this position. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• This is a fast-paced position that includes a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking, it requires cultural/racial diversity and sensitivity.

• Employees work is conducted in offices, participant’s homes, and other community sites.

• Employee has contact with a wide range of people including some exhibiting anger and frustration under stressful conditions.  Participants may be drug or alcohol-affected and in need of treatment.  The employee will be exposed to and need to deal with a range of emotionally charged issues, confronting where necessary.

• Must have a valid driver’s license and acceptable driving record.  If no driver’s license, must be able to provide alternate method of transportation.  Some overnight travel may be required to attend statewide meetings and trainings.

• Hours of work may vary from day to day and may include evenings and weekends.  The usual work hours will be in-office from 8am to 5pm.  However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.  Occasional compensated overtime maybe required. 

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Bonnie Nyssen. Please include the REQ# when corresponding.  

• Email: [email protected]