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Managing Director
Customer Solutions
Confirmed live in the last 24 hours
Los Angeles, CA, USA
Experience Level
  • Lead, mentor and grow consultants and actively participate in the performance management process. Motivate high-quality performance by personnel supervised through example and constructive feedback
  • Encourage and facilitate an atmosphere of continuous learning
  • Participate actively in the recruiting process for additional practice managers and consultants
  • Entrepreneurial desire and selflessness to give your time, energy, and passion to grow the firm's culture and our people both inside and outside of office hours
  • Leverage your personal network of Customer Solutions relationships to secure executive-level introduction meetings to generate new business at target accounts
  • Bring vertical market sales experience in the Healthcare AND/OR High-Tech and Software space
  • Research new prospects, new contacts, and map/segment in the marketplace
  • Attend industry and alliance conferences to introduce West Monroe to new prospects and understand the latest industry trends
  • A BS degree: MBA preferred. Must have led a relevant consulting group or practice
  • Strong interpersonal qualifications and people leadership (30+ practice)
  • 15+ years of experience designing and delivering human-centered experiences that help organizations build modern operating models to become more customer-centric by creating effortless interactions, promoting customer loyalty, increasing revenue, and improving collaboration across geographies and business functions
  • Hands-on experience selling in the Salesforce ecosystem and/or worked at Salesforce in a prior position in sales or other capacity
  • Relevant experience and familiarity with contact center strategy, business processes, telephony infrastructure, and CRM
  • Strong client development and an active professional network of contacts
  • Membership and participation in business / community associations
  • Publication in a designated area - this is ideal, not required
  • Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning, and analysis
  • Excellent organizational, verbal, and written communication skills
  • Strong communication skills to be able to work with clients and present to C-level executives
  • Ability to travel as required managing national clients and engagement teams
  • Demonstrable knowledge of Customer Solutions, Sales, Service, and Marketing issues and technical solutions
  • Knowledge of the latest trends in Digital CX
  • Ability to travel on short notice
  • Able to work independently and as a team player in coordinating and driving sales processes
  • Aggressive self-starter who can also quarterback collaborative pursuit strategies
  • Cultivate new and existing client business development opportunities for the Customer Solutions Practice, with an annual consulting revenue target minimum of $2-5 million
  • Significant generation of weekly prospecting/networking activities (events, meetings, phone calls, emails) in the pursuit of new client acquisition and brand awareness
  • Excellent understanding of client's business needs turning those goals into concrete projects and detailed proposals
  • Lead development of proposals, work plans, pricing estimates, and risk assessments for project prospects
  • Domain expertise in front-office business functions: Sales, Service, Marketing
  • 7+ years of selling consulting and advisory services to executive-level corporate strategic buyers (Salesforce solutions)
  • Familiarity with selling in the consulting/professional services business model: SOWs, pricing, pursuit strategy, practice collaboration
  • “Hunter Mentality” approach to field sales
  • Team closely with WMP Marketing to develop new client case studies/project summaries and execute Marketing campaigns and follow up into new prospects and existing accounts for opportunity identification and qualification
  • Lead and/or collaborate on key account planning, and execute those plans for account growth
West Monroe

1,001-5,000 employees

Digital management consulting services
Company Overview
West Monroe's mission is to partner with companies in transformative industries to deliver quantifiable financial value. The company functions in multidisciplinary teams that blend management consulting, digital design, and product engineering to move companies from traditional ways of working to digital operating models—and create experiences that transcend the digital and physical worlds.
  • Parental leave
  • Medical coverage
  • Flexible PTO
  • 401(k) plan
  • Company stock purchase program
  • Flexible spending accounts
  • Pre-tax transportation benefits
  • Company-provided & supplemental life insurance
  • Perks & discounts program
  • Short-term & long-term disability insurance
  • Pet insurance
  • Travel bonus program
  • LifeLock group rate
Company Core Values
  • Inclusion and diversity
  • People-first
  • Best client service
  • Best and brightest
  • Stewardship
  • Employee-owned
  • Meritocracy
  • Nimble
  • Fun
  • Practical innovation
  • Social responsibility
  • Integrity
  • Quality over growth