Renewals Manager
Posted on 1/27/2023
INACTIVE
Canary Technologies

51-200 employees

Secure, contactless hospitality software enhancing guest experience.
Company Overview
Canary Technologies, a leading provider of hospitality software solutions, offers a comprehensive suite of tools that not only secure guest data but also significantly enhance the guest experience. With a unique competitive advantage in their industry-leading features such as Contactless Mobile Check-in, Digital Authorizations, and Digital Amenity Ordering, they ensure PCI compliance and have successfully reduced chargebacks/fraud by up to 90%. Their team's deep understanding of the hospitality industry, combined with their ability to anticipate and meet hoteliers' needs, has earned them the trust of thousands of hotels worldwide.
Consumer Software
B2B

Company Stage

Series B

Total Funding

$59.4M

Founded

2018

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

13%

1 year growth

42%

2 year growth

101%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
  • 8-12 years of Enterprise experience in SaaS renewals or account management, customer success, or sales with a focus on negotiating contracts in Enterprise and Fortune 500 accounts
  • 5+ years managing teams of renewals managers and generating OKRs and performance targets
  • Consistent track record of achieving personal and team goals
  • Ability to communicate, present to, and influence key stakeholders at all levels of the Customers' organization, including executive and C-level
  • Strong numeracy skills
  • Value-based selling skills
  • Advanced problem-solving and verbal/written communication skills
  • Excellent listening, negotiation, and presentation abilities
  • Proven skill with juggling high volume renewals in a given quarter while maintaining strong attention to detail
  • Extensive experience in recruiting, onboarding/training and managing renewals managers. We want to hear how your teammates developed and grew under your leadership!
  • Bachelor's or Master's degree or equivalent work experience
  • Gratitude, a sense of purpose, and a kind and generous demeanor
Responsibilities
  • Own, drive, and lead the renewals process in collaboration with the Customer Success team, in order to preserve and enhance customer contracts and relationships
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Maintain and report an accurate rolling 90-day forecast of renewals in your book of business
  • Negotiate and execute renewal contracts (in partnership with the VP of Success and Operations when required) that align with customer goals
  • In partnership with Customer Success, you will discover and identify referral/cross-sell opportunities upon contract renewal to maximize customer growth
  • Execute all upcoming renewals for the next 9-12 months prior to building out a function to support our renewals business
  • Build company playbooks to secure renewals in a repeatable and scalable manner
  • Collaborate with other teams including Customer Success, Sales, and Operations to mitigate churn and identify expansion opportunities
  • Meet with Enterprise clients (with our Account Manager) to establish strong relationships
  • Work closely with Product to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Canary