Full-Time

Incident Commander

Itsm Team

Posted on 4/19/2024

Xplor

Xplor

1,001-5,000 employees

Vertical-specific SaaS solutions with embedded payments

Data & Analytics

Senior

Newcastle upon Tyne, UK

Required Skills
Communications
Requirements
  • Incident Command experience of 5+ years
  • Problem Management experience of 3+ years
  • Change Management experience of 3+ years
  • Leadership skill
  • Communication skill
  • ITIL Foundations v3 or higher
  • Rotating On Call work
Responsibilities
  • Leading teams to the resolution of Major Incidents
  • Communicating with stakeholders
  • Tracking tasks in motion and completed
  • Removing or resolving obstacles during investigation
  • Generating Incident Review documents
  • Scheduling Post Incident Reviews
  • Working with resolution team and stakeholders
  • Generating Problem Tickets
  • Hosting Change Advisory Board meetings
  • Reviewing change tickets
  • Validating changes and documenting information
  • Holding Post Change Reviews

Xplor Technologies provides vertical-specific SaaS solutions for everyday life businesses, integrating embedded payments and Commerce Accelerating Technologies. Their global cloud-based payment processing platform serves over 78,000 customers across 20 markets, processing over $36 billion in payments in 2022.

Company Stage

N/A

Total Funding

N/A

Headquarters

Creve Coeur, Missouri

Founded

2022

Growth & Insights
Headcount

6 month growth

13%

1 year growth

31%

2 year growth

101%
INACTIVE