Helpdesk / Desktop Support

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Additionally, this position installs and services hardware, software, and network components, which include personal computer, servers, printers, and other related equipment.  Diagnoses and repairs hardware and software problems on computers, peripherals and network equipment, and makes minor repairs.  Insures completion of problem resolution by using a Helpdesk ticket reporting system.  Other related duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:  Graduation from an accredited college or university with an Associate's degree in computer information systems, information technology, or other IT related field AND one year experience in computer help desk support.

 Experience with helpdesk tickets involving the following is preferred (not all is required however)

• Hardware: laptops, desktops, printers
• Spiceworks or other helpdesk software
• Microsoft Office 2010
• Windows 7 and/or 8
• Sharepoint
• Adobe Acrobat or other PDF writing software

Qualifications

Additional Information