Facebook pixel

Instrument Support Engineer
Confirmed live in the last 24 hours
San Carlos, CA, USA
Experience Level
Desired Skills
  • BS/BA in a biological science/biomedical engineering, similar field of study, or comparable industry experience
  • 1 years of industry-related experience
  • Experience supporting lab equipment or similar required
  • Ability to analyze and problem solve issues
  • Excellent attention to detail and accuracy
  • Ability to promote a positive team environment
  • Adaptability in a frequently-changing environment
  • Normally receives general instructions on routine work, detailed instructions on new projects or assignments
  • Maintain a high level of professionalism and responsibility
  • Must have strong communication, interpersonal and organizational skills
  • Word processing and data management (MS Word, Excel, PowerPoint, etc.)
  • Work with other Instrument Support Engineers, and the Automation and laboratory teams to respond to instrument failures and ensure proper instrument function
  • Diagnose and troubleshoot any system concerns to minimize downtime
  • Install new laboratory equipment (e.g., liquid handlers, sequencers, plate sealers, etc.)
  • Coordinate and/or perform instrument installations and qualifications per equipment protocols
  • Work with Quality Assurance to determine qualification (IQ/OQ/PQ), calibration and preventive maintenance requirements for new incoming instruments, as needed, to comply with regulations
  • Maintain program for preventative maintenance (PM), routine maintenance, and calibration of all laboratory equipment
  • Perform troubleshooting activities and provide Level 1 service; coordinate with Level II's and vendors to address escalated service concerns
  • Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment
  • Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g., OSHA, CAP, CLIA, etc.)
  • Maintain and continuously develop knowledge and expertise related to the service of clinical laboratory equipment
  • Track all service activities utilizing system(s) developed in accordance with service procedures and laboratory policies
  • Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP)
  • Excellent verbal and written English communication skills
  • Adaptable, open to change, and the ability to work in ambiguous situations while responding to new information and unexpected circumstances
  • Strong interpersonal and teamwork skills; ability to easily convey concepts and priorities, as well as an ability to solicit feedback and inputs
  • Support and comply with the company's Quality Management System policies and procedures. Coordinate duties with Equipment Technician
  • Perform other tasks as specified by the supervisor/manager
  • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
  • Must maintain a current status on Natera training requirements
Desired Qualifications
  • Familiar with DNA Isolation and Purification, PCR, Cell Culture, Sequencing, etc
  • Experience operating automation or sequencing instrumentation

1,001-5,000 employees

Clinical genetic testing
Company Overview
Natera's mission is to change the management of disease worldwide with a focus on reproductive health, oncology, and organ transplantation.
  • Flexible medical plans
  • Investment options
  • Time off
  • Workplace perks
Company Values
  • A person behind every sample
  • Embrace diversity
  • Be accountable
  • Think team
  • Learn and nimble
  • Show me the data
  • Be ready to change the world
  • Integrity is in our DNA