Lead Network Services Technician

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

KEY RESPONSIBILITIES:

• Installs, activates and repairs campus voice, data and wireless services. Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
• Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards.
• Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
• Interacts with Switch Technicians and Data Engineers to resolve issues with installs, repairs and port assignments.
• Provides technical support and leadership to Communications Specialists to resolve complex issues.
• Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and complete work assignments.
• Consults with customers to assess and determine voice and data solutions.
• Evaluates customer documents to ensure resources can support projects and to communicate technical requirements to Field Services (FS) staff and contractors.
• Evaluates and assesses contractor progress to ensure timeframes are met and to ensure compliance.
• Finalizes detailed project information to complete projects.
• Provides technical advice on moves, adds and changes (MACs) to complete customer WOs.
• Performs on-site troubleshooting to resolve complex issues.
• Provides coaching and mentoring to increase technical knowledge and abilities.
• Prepares for moves to coordinate equipment needs, clarify instructions and gather resources (e.g., department staff, etc.).
• Moves communications services to provide existing service levels at new locations.
• Establishes new voice and data connections to provide customers with new service.
• Interacts with Coordinators to update and change WO instructions.
• Inspects communications closets to ensure security, safety and cleanliness.
• Evaluates communications closet configurations to recommend data switch port upgrades.
• Maintains FS vehicles to ensure safety and operability.
• Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
• Evaluates vendor proposals and reviews project progress quality to ensure budget and timeline requirements and quality standards are met.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
• Building Industry Consulting Services, Int'l minimum level 1. Ability to lift up to 50lbs.
• Ability to bend, stoop, and twist.
• Valid Georgia driver's license and an insurable driving record.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [email protected] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.